AdressReq #
WD00059959
Career area:
Services
Country/Region:
Sweden
City:
Kista
Date:
Tuesday, January 30, 2024
Working time:
Full-time
Additional Locations:
* Sweden
Why Work at Lenovo
We are Lenovo. We do what we say. We own what we do. We WOW our customers.
Lenovo is a US$62 billion revenue global technology powerhouse, ranked #171 in the Fortune Global 500, employing 77,000 people around the world, and serving millions of customers every day in 180 markets. Focused on a bold vision to deliver smarter technology for all, Lenovo has built on its success as the world's largest PC company by further expanding into growth areas that fuel the advancement of 'New IT' technologies (client, edge, cloud, network, and intelligence) including server, storage, mobile, software, solutions, and services.
This transformation together with Lenovo's world-changing innovation is building a more inclusive, trustworthy, and smarter future for everyone, everywhere. To find out more visit https://www.lenovo.com, and read about the latest news via our StoryHub.
Description and Requirements
This a Norwegian speaking customer service role within the Lenovo's Premier Technical Support team based in Sweden.
This is a 12-month fixed-term contract.
In this role you will be delivering best in class support to Lenovo's Premier Support customers in the Nordics. Over phone and email you will perform remote troubleshooting and isolation to accurately diagnose reported problems within the client product portfolio (notebooks, desktops & tablets) maintaining high first-time fix rates and dispatching engineers to the customers as needed to perform repairs. Supported by a team of Technical Account Managers, trainers and senior technicians, you will oversee cases end-to-end with exceptional case management, follow-up and customer communication. This role directly reports to our Technical Support Manager in Nordics.
Responsibilities:
- Assist customers and field engineers by diagnosing problems remotely through effective troubleshooting and isolation
- Identify the cause of hardware / software issues and provide a solution
- Resolve cases over phone and email
- Advise & educate customers through combination of experience & guideline documentation to ensure a solution to their technical issues
- Provide input on recurring customer problems and share that information with other technical team members when relevant
- Monitor own 'open case' workload and drive to quick closure of errands
Requirements:
- 3+ years of experience in Client Technical Support roles or Customer Service
- Interest in computer, hardware and software with knowledge of Windows operating systems and Microsoft products
- Proven ability to troubleshoot both hardware and software across client products (notebooks, desktops, tablets)
- Effective communication skills at all levels - written and verbally
- Business Fluent Norwegian and English (additional Nordic languages is an advantage but not a requirement)
What we offer:
- Lenovo covered protection such as Life insurance, Sickness and Accident Insurance + health contribution
- Eyecare support from Lenovo
- Lenovo LifeWorks - employee assistance program
- Grow@Lenovo platform for internal development
You will report to SSG (Solutions & Services Group) organization structure.
SSG has been focusing on the expanding IT service market, especially the digital workplace services opportunity, the growing demand for aaS (as a Service) model, and customers' stronger preference for sustainability services. Meanwhile, SSG has continued to invest in software tools, platforms, and repeatable vertical solutions with our own IP, and focus on vertical solutions in manufacturing, retail, healthcare, education, and Smart City. We are expanding TruScale as a Service to include Digital Workplace Solutions, developing our Hybrid Cloud solutions, and exploring Metaverse solutions.
We are an Equal Opportunity Employer and do not discriminate against any employee or applicant for employment because of race, color, sex, age, religion, sexual orientation, gender identity, national origin, status as a veteran, and basis of disability or any federal, state, or local protected class.
Additional Locations:
* Sweden
* Sweden
