Adress As pioneers and global leader, Hiab is ambitious to write forward our success story, inspiring and shaping our industry. The world in which we operate with our class-leading products, intelligent services and innovative digital solutions is constantly changing.
Together, we keep everyday life moving to build a better tomorrow
We are seeking a dedicated and knowledgeable Technical Support Specialist to join our team.
The primary responsibility of this role is to provide live/real-time Technical Support for Hiab/Loglift-Jonsered equipment to internal teams, external partners, 3rd-party collaborators and end-users.
The location of this position is Sodertalje, Sweden and travel may be required on occasion to other sites.
Main tasks and responsibilities
Provide comprehensive Technical Support for Hiab's product range
Being the Hiab 'Train a Trainer' for all Hiab products
Continuous development of training & Technical Support aids such as Engineers interactive information
Discussing product issues via telephone and assisting engineers with on-site troubleshooting, as well as technical assistance & support on delicate matters to provide solutions and assure customer satisfaction & protect future sales
Reviewing & advising the service team with high cost quotations & dispute queries
Reporting product faults and issues using C-Case, and liaising with factory personnel
Space password management & yearly password renewal & distribution
Handle and resolve customer disputes
Provide FLU support in technical advise such as Warranty guidance and quotation accuracy
Provide support and guidance to 3rd parties such as installers and body builders on correct ways of installing our equipment
Support digitalisation of the product offering
Downloading and reporting upon SAC file information as and when required.
What you'll need to succeed
Education:
Hold a hydraulics qualification (desirable)
Have a sound knowledge of mobile hydraulics and ideally variable pumps and electrical control systems
Ideally Possess a Lorry Loader crane Operators license.
Working experience:
Have demonstrable experience of providing excellent customer service within a crane, lorry loader crane or hydraulics industry
SAP system knowledge would be preferable but is not essential.
Competence and skills:
Possess good IT skills, including Google, MS Office, Outlook and C-office (C-Service)
Have excellent written and verbal communication skills (English)
Be confident and comfortable interfacing with other departments and stakeholders
Be self-motivated, capable of working under pressure, and able to operate with minimal supervision
Be a good team player and flexible with regards to tasks performed.
You will be part of
We offer you a position in a global organisation where you are challenged with interesting and diverse tasks. These tasks will provide a great opportunity for you to grow professionally.
Interested to join?
For further information please contact Fredrik Skoglund, Service Manager, by email at fredrik.skoglund@hiab.com
If you are excited about this opportunity, please submit your application now!
Hiab is part of Cargotec
Hiab is the world's leading provider of on-road load handling equipment, intelligent services and digitally connected solutions. As the industry pioneer, Hiab's more than 3,300 employees worldwide focus on our commitment to increase efficiency in our customers' businesses and to shape the future of intelligent load handling.
Hiab's offering encompasses class-leading load-handling equipment, including HIAB loader cranes, LOGLIFT and JONSERED forestry and recycling cranes, MOFFETT truck mounted forklifts, MULTILIFT demountables, and tail lifts under the ZEPRO, DEL, and WALTCO fabrands. Hiab's ProCareTM service, award-winning HiVisionTM crane control system, and HiConnectTM platform demonstrate our constant drive to provide intelligent services and connected solutions that add value to our customers. www.hiab.com
Hiab is part of Cargotec. Cargotec's (Nasdaq Helsinki: CGCBV) sales in 2022 totalled approximately EUR 4 billion and it employs around 11,500 people. www.cargotec.com
