AdressIf you are ready for your next adventure within customer support and want to join our expansion throughout Europe and have an interest in customer care, e-commerce, retail, and tech - keep reading!
About the role
You will be a part of Customer Support for our product Elevate , a team consisting of Application Support technoids focusing on both guidance and troubleshooting.
Some examples of your daily work:
- Manage cases that require in depth technical knowledge about our application and technical troubleshooting skills.
- Provide guidance in more complex user scenarios for our application users.
- Assistance in configuration and set up for customers and partners.
- Work closely with our Product Development, raise bug reports or other queries that need their involvement in a structured and well-documented manner.
- Provide important feedback and have a proactive approach to systemic issues and improvement areas to relevant stakeholders.
- Contribute to our documentation, track and flag missing KB articles and FAQ, or if an update is needed.
So, who are you?
A compassionate never-ending thriver. You enjoy a challenge in the shapeof a technical nut dipped in customer interaction. Finding and following loose threads, solving tricky problems gives you a kick.Working withcustomer support requires a holistic approach so collaborating within oroutside your team comes naturally.
Skills/Background:
- Experience from working in technical support, system integration projects, QA, system development or customer support at a techy company having gained skills in technical troubleshooting, navigating technical documentation and guiding customers.
- Knowledge of concepts and toolssuch as product feeds,XML, JSON,REST APIs, Postman, Java, Linux, Jenkins
- Experience from SaaS, especially from platformmonitoring and handling AWS resources is a plus.
- You don't overcomplicate things and find new smart ways of working to be
effective and scalable - without nudging performance or quality. And of
course, you share it with your team! - You manage customer encounters with resilience, empathy, customer
understanding, improvement mindset, accountability, and mental agility. - An education with techy orientation is a plus (University or Trade school doesn't matter). However, if you lack formal education, it's required that you at least feel confident in explaining techy things.
- Fluent in Swedish and English.
What we offer
We are extremely dedicated to the task, but at the same time, we ensure that everyone is doing well at work. You will have plenty of room and potential to grow in a creative work environment where personal development is as obvious as high competence. You get to work with some of Europe's strongest brands that use Elevate as engine for their on-site experience,and your everyday life has elements of collaboration with both customer and delivery teams.
Some of our benefits:
- 30 days of vacation, so you can spend time on the things you love
- Beneficial bike lease, including e-bikes
- Breakfast buffet on Fridays
- Your choice of phone and gadget package
- 5000 SEK in wellness allowance
- A wellness hour a week
Ready to join the team?
Lovely! Applying is super easy. Use your LinkedIn profile (or upload a resume) and answer a few click-in questions (no data entry, we promise). We'd love to get to know you and understand what makes you tick, so write a few lines about what you enjoy about your role and what would be an exciting challenge for you going forward.We are eager to get to know you and what you love to do, so be yourself and let that shine through in yourapplication!
Additional information
As part of our recruitment process we conducta background check on the final candidate.We use background checks from Scandinavian Recruitment Intelligence . Here you can read more about how a background check is done.
Department Services Role Support Locations Lund Office Policy Office Hybrid
