AdressAt Nosto, we're on a mission to make every impression relevant. We're a global leader in the booming e-commerce space and work with amazing customers like Dermalogica, Kappahl, Cox & Cox , Oh Polly & Belstaff.
Utilizing behavioral data, deep integrations, machine-learning technology, and automated workflows, the Nosto Commerce Experience Platform makes it easy for brands and retailers to quickly deploy fully personalized commerce experiences at scale. As a Customer Success Manager at Nosto, you'll be solving one of the biggest challenges brands and retailers face today: How to offer customers relevant and authentic shopping experiences that drive results. We proudly foster a positive, diverse and supportive culture. We believe in always listening to our customers and achieving big things by accomplishing something small every day.
About the opportunity
Nosto is looking to hire a Customer Success Manager on a fixed-term contract based in Stockholm to join our UK & Nordics region.
As a Customer Success Manager, you will be part of the commercial team in the EMEA & APAC region. You will liaise with both Sales and the Product Team - guaranteeing the growing international Nosto clientele a professional experience with Nosto and maintaining Nosto's position as the global leader in personalization.
You will work closely with merchants using Nosto throughout their implementation, offering strategy and best practice guidelines. You act as a consultant to the merchant, making sure best practices are followed. This includes hosting webinars on Nosto and CRO, producing material on personalization and product improvement projects and providing strategic support for merchants & agencies.
Responsibilities - what are you going to do:
- Empower our customers to reach their goals using Nosto's Personalization Platform, Visual UGC, data-based strategy suggestions, and our partner network
- Own the entire customer lifecycle after onboarding, including training, retention, growth & satisfaction
- Engage a portfolio of clients and build personal relationships with key people in the organizations
- Identify and act on win-win opportunities for additional client investments
- Relay valuable feedback and insights from the market to the product team
- Deliver keynotes and webinars on different aspects of personalization
- Improve both customer-facing and internal processes
- Create customer heroes & advocates, and work proactively with marketing to tell their story
- Combination of an analytical mindset (distilling big challenges into core components) coupled with a creative spirit (seeing multiple possible solutions)
- Deep understanding of E-commerce, its ecosystem (e.g. Platforms), and drivers (e.g. Conversion rate optimization)
- Excellent communication skills: active listening, persuasive writing, and presenting
- Ability to challenge clients' assumptions while maintaining absolute service-mindedness
- Ability to balance competing priorities and manage several time-sensitive issues with minimal direction in a fast-paced environment
- Fluent English
- An entrepreneurial personality: you will be part of the core team building something completely new and delivering it to exciting and innovative online businesses and brands
- Good understanding of HTML, CSS, and Javascript
- Experience with Email marketing & Visual UGC
- Understanding of Google Analytics or any other web analytics tool
- Passion for emerging technology and/or retail
- Fast learning of all the aspects of e-commerce
- Working with a state-of-the-art product and delivering it to exciting and innovative D2C brands.
- A great team consisting of highly experienced professionals with rich backgrounds in Tech, eCommerce and Data Science
- A job that gives you independence and autonomy and the opportunity to make a real difference in a fast-growing company.
- Apple Devices
- An Office in central Stockholm, Sweden with flexible working hours and remote working options.
- Opportunities to meet and collaborate with awesome team members from all over the world
- An extra day off on your birthday!
- 30 days of vacation
We are committed to Equal Employment Opportunity without regard for race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or veteran status. If you have a disability or special need that requires accommodation, please let us know.
Perks and benefits
This job comes with several perks and benefits
Flexible working hours
Time is precious. Make it count. Morning person or night owl, this job is for you.
Free coffee / tea
Get your caffeine fix to get you started and keep you going.
Near public transit
Easy access and treehugger friendly workplace.
Social gatherings
Social gatherings and games; hang out with your colleagues.
Free office snacks
Peckish after lunch? We got your back with soft drinks, treats and fruit.
Pension plan
We take care of you, even when you are old and wrinkly.
See all 18 benefits
Working at
Nosto
See company profile
Nosto was born out of one idea: that every shopping experience can, and should, be personal. With the help of powerful machine learning and a team of commerce experts around the world, we use shopper behavioral data to create digital commerce experiences that create customers for life. Today, Nosto is the fastest growing Commerce Experience platform in the world. We're expanding at an amazing rate and looking for exceptional people to join our journey.
Read more about Nosto
