AdressWe're excited to announce an opportunity for a Service Manager! As a Service Manager, you will play a crucial role in ensuring the success and satisfaction of our clients. This position involves proactive engagement, relationship-building and collaboration with clients to maximize the value they derive from our solutions.
You're strongly aligned with our Employee DNA which celebrates curiosity, collaboration, competence, and customer focus.
What does the role look like?
- Be the contact person for one or more customers and to ensure services are delivered according to agreed quality and profitability
- To be the customers representative inside Banqsoft which means coordination and follow-up on activities internally and to the customer
- Work on client strategies in corporation with Key Account Manager
- Actively contribute to the development of Banqsoft's delivery towards customers
- Execute client meetings and follow-up and identify actions internally and towards customer
- Support the customer with planning and delivery of IT projects
- Gather customer needs and possibilities as well as communicate these to stakeholders both internally and with the customer
- Ensure effective communication around the customer internally at Banqsoft
- Client negotiations about extensions or changes of Banqsoft's services
Succeeding the Banqsoft way - Employee DNA
Curiosity: We embrace the 'Why?'. It's the spark that ignites learning, innovation, and progress.
Collaboration: Team players with diverse perspectives have more fun building together
Competence: We're hungry for more! Ever ready for new skills and always seeking to learn.
Customer Focus: We're dedicated to enabling our customers' success. We deliver the benefits of technology to make a difference in society, business, and everyday life.
Are we a great match?
To master the role of Service Manager we believe that you have:
- A bachelor's degree in Business, Information Technology, or related field
- Industry experience in IT, banking and/or finance
- 2+ years of working experience in Customer Success, account management, project management, product management, service management, delivery management or business development
- Excellent interpersonal and communication skills, with the ability to build great relationships with clients and internal teams
- A service minded attitude, commercially minded and strong project management skills
- You are solution oriented and work well with complex issues and enjoy working with others
- Excellent communication skills in English and Swedish and/or Norwegian, both verbally and written
- Strong alignment with our Employee DNA
It's great if you have (but not a must!):
- Experience in ITIL
- Experience of working with international customers
If you believe this role aligns with your career aspirations, we would very much like to hear from you!
