Adress About the role
We are looking for a Senior Customer Success Manager to work with our Enterprise customers to drive business value using our cloud platforms. You will play a crucial role in engaging with customers to provide our best practices to quickly realize the value of our solutions.
Location: Sweden, Stockholm (Flexible / Hybrid working)
Area of responsibility
Optimize customer journey
Engage with customers to ensure positive outcomes
Find opportunities for continuous improvement
Drive true value for customers
Ensure customers are adopting our products and realizing their value
Be a Challenger to our customers to stay focused on delivering business value
Deeply understand our customers' objectives and become a trusted right-hand advisor
Define, drive, and demonstrate the value (ROI) delivered
Lead cross functionally to drive Customer Success
Improve the customer experience by creating a customer feedback loop
Drive alignment with Sales and Renewals teams
Align with Sales on the renewal and expansion strategy for your portfolio of accounts as well as identifying new opportunities.
Exceed your metrics; Renewal, Upsell, and Product Adoption measured by gross revenue within your portfolio as well as Customer Satisfaction.
Your qualifications
Proven customer management skills with large, Enterprise accounts
An understanding of technology and an ability to explain how technology drives business value
Ability to analyze complex situations, develop associated action plans and lead teams to achieve key objectives
Creative, resourceful, detail-oriented, and highly organized
An analytical and metrics-driven work style
Exceptional executive-level communication, presentation and interpersonal skills.
Self-starter who thrives under ambiguity in a fast-paced, deadline-oriented environment
Passion for driving business value to customers through software development and new technology
Customer Success Management, consulting or sales experience working with enterprise customers
Excellent communication skills, fluency in both Swedish and English.
We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, sex, gender, gender expression, sexual orientation, age, marital status, veteran status, or disability status.
We are Siemens
A collection of over 377,000 minds building the future, one day at a time in over 200 countries. We're dedicated to equality, and we welcome applications that reflect the diversity of the communities we work in. All employment decisions at Siemens are based on qualifications, merit, and business need. Bring your curiosity and creativity and help us shape tomorrow!
We offer a comprehensive reward package which includes a competitive basic salary, bonus scheme, generous holiday allowance, pension, and private healthcare.
Siemens. Making real what matters
If you want to make a difference - make it with us!
Öppen för alla
Vi fokuserar på din kompetens, inte dina övriga förutsättningar. Vi är öppna för att anpassa rollen eller arbetsplatsen efter dina behov.
