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About us
At Bright, we're leading the way in transforming the energy landscape by bringing transparency, sustainability, and efficiency to households and utility companies alike. Our white-label solution redefines energy management for end-users, putting the power in their hands.
We envision a future where every energy consumer contributes to accelerating the energy transition by becoming more efficient and sustainable.
Our mission is to create the most comprehensive marketplace for all things energy, equipping individuals and energy companies with essential tools and insights to drive the shift toward a future powered by renewable energy solutions.
We are now expanding our Customer Success team in Stockholm. Are you ready to amplify your impact with us?
About the role
As a Customer Success Manager, it is your job to ensure our customers get the maximum value out of Bright's platform, become advocates of the solution, and ultimately renew and grow their business with Bright. You will follow up on engagement metrics on behalf of our customers and work closely with the product team. You help customers engage end-customers with their energy consumption, accelerate the green energy transition, and facilitate the ability to offer new energy-related services, directly from a mobile phone.
Examples of key responsibilities are:
- Analyse customer data to identify new opportunities and scale each account,
- Develop supporting materials/documents with help from the team,
- Manage and help to close upgrades opportunities and renewals,
- Build strong relationships with our partners and align success metrics along the distribution chain,
- Represent Bright at relevant conferences and tradeshows and ensure proper positioning of the company’s products and services.
About you
We're on the lookout for someone who is adaptable and self-starting, able to navigate changing circumstances while driving customer advocacy across all levels of our organization. You are commercially savvy and not afraid to take the lead in fostering collaboration. As a great listener and initiator, you're always on the lookout for ways to improve the customer experience and support your colleagues. Your combination of creativity and empathy enables you to find innovative solutions while understanding both customer and organizational perspectives. And let's not forget your critical eye—you're quick to spot valid feedback and challenge assumptions when needed for the best outcomes.
Requirements:
- Self-starter with 3+ years of working experience in Customer Success, account management, or project management
- Experience working in a SaaS environment
- Highly motivated and have strong communication skills, a commercial mindset, and enjoy working with people,
- Excellent communication skills in a Nordic language and English (other European languages are an advantage),
- You take responsibility for what you do by being structured and driving your work,
- You are solution-oriented and work well with complex issues and enjoy working with others in a fast-paced startup environment,
- You are curious and have a process improvement mindset - how can you make tomorrow better than today?
- BA/BS degree or equivalent working experience,
- Knowledge of the Utility industry and experience working with a B2B2C product is a bonus
It’s more than just a job
At Bright, you will be joining an innovative, close-knit team with an ambitious mindset. Our goal is to disrupt energy usage and help end customers change their habits and take advantage of renewable energy when it is extracted instead of losing it. You will be part of something truly meaningful that both transforms the energy business and contributes to a greener, more sustainable society.
