AdressCustomers are the lifeblood of any company. And now that one of our Customer Success Manager is leaving us to care for her other baby (a human one), we are looking for someone to replace her during the periodJune 2024 to August 2025.
In this role you need to be fluent in both German and English andthere is a possibility to work from either one of our Swedish or German offices.
Embrace the opportunity to make a significant impact and join our team of passionate professionals dedicated to our clients' success.
Your New Adventure Begins Here
Use your interest in PR and communication and expertise in customerinsights to guide our clients through their journey. Your adaptability, tech savvynes and service mindset will enable you to thrive in this role.
You Will:
- Own the entire relationship within the assigned portfolio of customers.
- Support and nurture customers throughout the entire customer life cycle (from onboarding to advocacy)
- Establish a strategic trusted PR-advisor relationship with each assigned customer and drive continued partnership value through consultancy, services and tailored training.
- Work with customers to establish critical goals and key performance indicators that aid the customer in achieving their best.
- Proactively identify risks and implement measures to enhance usage and adoption.
- Maximizing growth through potentially identified up sell opportunities.
- Advocate customer needs/issues internally through cross-departmental dialogue.
- Work with your CSM peers and Sales to develop the customer journey further and improve efficiency in our services.
What You Bring to the Table
- Proven experience working in a Customer Success, Account Management, or similar customer-focused role.
- Good experience in SaaS service delivery or corresponding service models.
- Experience with enterprise CRM or customer service application.
- It is an advantage that you have an understanding of PR and communication.
We Offer You
- An engaging role where your contributions have a direct impact on client success and satisfaction.
- A collaborative, inclusive work environment where innovation and ideas are always valued.
- Benefits tailored to your well-being, including health initiatives and flexible working arrangements.
Our workplace is nurturing, diverse, and committed to growth, ensuring our team excels personally and professionally. Join us in shaping the future of PR!
Excited by the opportunity? Apply now!
Mynewsdesk works actively to ensure that our workplace is fulfilling for everyone regardless of gender, age, ethnicity, sexual orientation, religion, or disability.
We have fun, we are challengers, and we provide a market-leading PR platform.
Questions? Reach out to Talent Acquisition Manager
linda.stuve@mynewsdesk.com
Department Commercial Role Customer Success Manager Locations Stockholm , München , Leipzig Remote status Hybrid Remote
