AdressAre you passionate about technology and have experience in IT support? Do you want your work to make a real difference? If so, we have the perfect opportunity for you! Join our team of dedicated support technicians at Campus AstraZeneca Södertälje, one of the world's largest production sites of pharmaceuticals. Here, innovative ideas are transformed into life-changing medicines. As part of our team, you will be responsible for providing high level support to our users in a dynamic and varied work environment.
Accountabilities:
As an IT Technical Support at AstraZeneca, you will be part of a team responsible for ensuring the highest level of support to our users. Your main tasks will include support of hardware, software as well as consulting/recommending of IT equipment and purchasing. You will act as the main contact towards the end customer as the face of IT, handling cases in the ticket management system ServiceNow, running cases with other teams on behalf of the end customer, and providing support for hardware and software.
Essential Skills/Experience:
- At least 3 years experience in a similar role
- Experience of face 2 face support with the customer in focus
- Ability to adapt quickly in an ever-changing environment
- Fluent in Swedish and English in speech and writing
- Good knowledge of Windows and the Office365 environment
- Good knowledge of MDM environments
- Good knowledge of working in ticket management systems
- Basic network knowledge and experience of working with ZPA solutions
- Driver's license B
Desirable Skills/Experience:
- Good knowledge of Intune
- Good knowledge of ServiceNow
- Experience with VC equipment
- Experience with Mac
Closing Date: 15th March
When we put unexpected teams in the same room, we unleash bold thinking with the power to inspire life-changing medicines. In-person working gives us the platform we need to connect, work at pace and challenge perceptions. Due to the nature of this role it will require 5 days/week onsite.
Why AstraZeneca?
At AstraZeneca, we are committed to making a meaningful impact on patients' lives by developing life-changing medicines. We are at a crucial stage in our journey to becoming a digital and data-led enterprise. Our work has a direct impact on patients, transforming our ability to develop life-changing medicines. We empower the business to perform at its peak and lead a new way of working, combining ground breaking science with leading digital technology platforms and data. Join us and be part of a team that has the backing to innovate, disrupt an industry and change lives.
Ready to make a difference? Apply now and join us in our mission to transform lives through innovative technology solutions!
AstraZeneca embraces diversity and equality of opportunity. We are committed to building an inclusive and diverse team representing all backgrounds, with as wide a range of perspectives as possible, and harnessing industry-leading skills. We believe that the more inclusive we are, the better our work will be. We welcome and consider applications to join our team from all qualified candidates, regardless of their characteristics. We comply with all applicable laws and regulations on non-discrimination in employment (and recruitment), as well as work authorization and employment eligibility verification requirements.
