AdressWaitwhile works to eliminate the 1 trillion hours that people spend waiting in lines every year. Our platform is trusted by over 10,000 companies worldwide and has helped more than 250 million people enjoy a radically better waiting experience at places like IKEA, Louis Vuitton, Costco, Tribeca Film Festival and more.
We are looking for a Technical Support Engineer in Europe to join our mission to eliminate waiting and improve customer journeys. Here's what you can expect:
- This is a very hands-on, technical role, that is much broader than a typical ticket-based support position. Our Support Engineers partner with our customers to tackle the challenging technical issues they face in innovative ways. In this role, you will be directly responsible for helping people integrate Waitwhile into their workflows, innovate new creative solutions and and serve as the bridge between our customers and our product teams in Europe.
- This opportunity is for folks who truly love problem-solving and troubleshooting, with the end goal of empowering our customers' to reach their objectives and address any challenges with our product. We want people that have an eye for improvement and efficiency, someone who wants to work at a place where they're encouraged to bring ideas and feedback to the table on how things could be better for both our customers and team.
- This position is based in Stockholm at our beautiful bright offices on Kungsgatan 32. We're an in-person company and prefer that you work from the office at least 2 days per week as we believe the best product gets built together, live.
- Brainstorm with Product Managers, Designers, Engineers, Sales and Support members to conceptualize customer solutions and implement Waitwhile in the most optimal way.
- Debug complex issues with an understanding of both our own codebase and the many technologies employed by our customers
- Solve technical problems for customers on a daily basis via chat, email, video calls or live in-person.
- Build tools that will help increase the efficiency and effectiveness of the Support and Success team
- Influence the direction of the Waitwhile product through daily communication with our customers and consistent collaboration with our product teams
- Create and update technical documentation based on customer interactions and best practices
- Continually research and learn the current and future best practices of using Waitwhile - and stretch our platform to its full potential to support advanced use-cases.
- Respond to advanced product and technical questions, RFPs, and security questionnaires in a precise and timely manner
- Partner with our customers for API integrations and make improvements to our Developer Hub (developers.waitwhile.com) with new guides and tutorials
- Solid basic knowledge of programming. You don't have to be an expert in one of the languages we use (JavaScript, Angular, React) but you should be proficient and have an active interest in learning them
- Computer Science degree or 4+ years in an Enterprise Sales Engineering role (or similar) in a SaaS environment.
- Understanding of web technologies and concepts (HTML, CSS, JavaScript, APIs, etc.)
- Solid understanding of APIs and how they can be used for advanced customer workflows and custom integrations
- Confidence in contributing to technical architecture discussions and driving technical decisions
- Communication - comfortably explaining complex technical concepts to designers, support, and other engineers
- Love for talking to and helping customers to solve their problems and make them successful on the Waitwhile platform
- You've worked at a Startup or built a SaaS platform
- Experience using a support/ticket platform like Intercom or Zendesk
We want Waitwhile to be an incredible place to work. We offer great benefits and perks, flexible working hours and lots of interesting challenges. We believe in making work fun and rewarding and care about your development and are committed to your success.
Waitwhile has a positive, diverse, and supportive culture-we look for people who are curious, inventive, and work to be a little better every single day. We aim to be smart, humble, hardworking and, above all, collaborative. If this sounds like a good fit for you, why not say hello?
Perks and benefits
This job comes with several perks and benefits
Flexible working hours
Time is precious. Make it count. Morning person or night owl, this job is for you.
Free coffee / tea
Get your caffeine fix to get you started and keep you going.
Near public transit
Easy access and treehugger friendly workplace.
Free office snacks
Peckish after lunch? We got your back with soft drinks, treats and fruit.
Social gatherings
Social gatherings and games; hang out with your colleagues.
Pension plan
We take care of you, even when you are old and wrinkly.
See all 17 benefits
Working at
Waitwhile
See company profile
Waitwhile is a digital queue management platform that helps businesses deliver better waiting experiences for their customers through automated, personalized and smartphone-based queue experiences. Waitwhile lets customers wait from anywhere and track their wait time status in real-time online - and helps the businesses automate their customer flows and reduce their wait times with machine-learning optimization. Waitwhile has improved the wait experience for over 80 million guests and collectively given people back over 2 million days they would have otherwise wasted waiting in line. Our customers include IKEA, Lululemon, Louis Vuitton, ADP, US Department of Veterans Affairs, Facebook and thousands of other businesses looking to improve their waiting experiences. The company was founded in 2017 in San Francisco by brothers Christoffer Klemming and Jonas Klemming, with the mission to eliminate the 1 Trillion hours that humans waste standing in line every year. Waitwhile has secured $12 million in funding from investors including CRV and has offices in the US and Sweden.
Read more about Waitwhile
