Local Operations Manager, Field Service North Europe

Wärtsilä is a world leader in marine technology and leading the industry's transformation towards a decarbonised and sustainable future. With the world’s widest portfolio and service network, we – Wärtsilians - deliver efficient, safe and sustainable integrated products and solutions to enhance the business of our customers. The opportunities presented through digitalisation and new technologies are offering a new era of shipping. Did you know that shipping is the world’s most efficient mode of transportation and that approximately 90% of world trade is carried by sea?
We want to change the course towards an interconnected and cleaner maritime future and are constantly on the lookout for future-oriented talent to join our team and to work towards enabling sustainable societies through innovation in technology and services - together. Are you ready to jump onboard?

Business Unit Parts and Field Service is a global organisation with harmonised ways of working and tools to deliver the best possible services for our customers. In our global team we value, respect, and embrace different opinions and diversity. Safety, environment, and wellbeing are our foundation, and we never compromise them. 

To keep up with our steadily progressing Field Service (FS) activities in Sweden, we are now looking for a dynamic Local Operations Managerto join our skilled team. The role is offered as a permanent contract and the location is Gothenburg, Sweden.

What will you be doing?

In this role, you would be part of the Field Service Operations team, as a Local Operations Manager in Sweden (WSE) for Region North Europe. Your tasks will revolve around managing our highly skilled FS Coordinators and FS Administrative Coordinators, as well as the overall performance of the FS Operation WSE team.

Your responsibilities for the role include, but are not limited to: 

• Leading, coaching, and supporting the professional development of personnel within the FS Operations Team, while also balancing their workload.
• Sustaining close cooperation between internal functions, e.g., Sales, Sales Proposals, Resources, Workshop, and Operations. 
• Ensuring good internal cooperation and communication within the team, fostering an inclusive environment, and emphasizing wellbeing.
• Ensuring smooth and lean order handling process, from hand-over from Sales to final invoicing.
• Participation in development projects when applicable, assuring that local implementation/actions performed as agreed.
• Actively seeking FS growth opportunities in the WSE business area.
• Continuously striving to achieve improvements in daily work.
• Membership of the Region North Europe FS Operations Management team.
• Accountability for the overall performance of the FS Operation WSE team.

The below will enable you to succeed in this role:

• Relevant educational background or proven work experience in the field.
• Significant experience in managerial positions in Service delivery functions, along with good understanding of the Field Service processes.
• Proficient level of Swedish and English languages, both written and verbal (other Nordic languages will be considered an advantage).
• People-oriented and collaborative approach, with the ability to communicate smoothly in English with a variety of both technical and business stakeholders.
• Proactive self-starter with the ability to juggle demanding tasks under pressure.
• Commitment to your work along with determination and persistence to finalise what you have started.
• Excellent team working skills and the ability to adjust and adapt when faced with a challenge.

As an ideal candidate, you also:

• Drive the Wärtsilä purpose and demonstrate the Wärtsilä values.
• Understand the value and benefits of collaboration.
• Have high integrity, listen with good intention, appreciate feedback, and support people to grow.
• Enjoy creating business value with a goal-oriented mindset.
• Drive results with excellent planning, removing obstacles for success for our employees.
• Feel accountable for business impact, adapting and acting as needed to meet performance requirements.
• Develop an organization with high passion and drive, while contributing to a positive work atmosphere.

Why you & us? 

We at Wärtsilä believe in empowerment, ownership and taking responsibility of our work. We support each other’s growth and co-creation is the true basis of our innovation. We have courage to see opportunities and take initiative.

We are authentic and honest, and we strongly believe in a diverse and inclusive work community where everyone can be their true self. We don’t always get it right the first time, and if mistakes are made, we make sure to learn and grow from them. We want everyone to voice their opinions freely. That is why we have built an environment that empowers you and everyone around you, and where you can feel safe and cared for. Are you eager to be part of this ambition? 

Contact & next steps:

Does this sound like the job for you? If yes, we hope to hear from you before the application deadline Sunday February 25th, 2024, by submitting your application in our Career portal. Our recruiting tool recognizes the time zone where the job ad has been published and closes the application period according to the same time zone. We will be conducting interviews with qualified candidates throughout the process and aim to keep you informed along the way.

Are you still wondering if you should apply and would like to get something clarified? Please reach out to General Manager, FS Operations Per Hedström via email at per.hedstrom@wartsila.com with any questions related to this position (only for questions from direct job applicants, applications through email will not be recorded or responded to).

Last application date: 25/02/2024

At Wärtsilä we value, respect, and embrace all our differences, and are committed to diversity, inclusion, and equal employment opportunities; everyone can be their true self and succeed based on their job-relevant merits and abilities. 

This is Wärtsilä 

Wärtsilä is a global leader in innovative technologies and lifecycle solutions for the marine and energy markets. Our team of 17,000 professionals, in more than 200 locations in 68 countries, shape the decarbonisation transformation of our industries across the globe. Read more on www.wartsila.com. 

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