AdressWe are Telia Division X. The Engine of Impact, with a dual focus on fostering Scalable growth and Amplifying the Telia brand. Currently we are dedicated to the IoT and Data Insights domains, spearheading and scaling Telia's activities in these emerging businesses areas, contributing to Telia's overall purpose: to reinvent better connected living.
Ready to make better happen?
Do you share our desire to excel as a team and do what is best for our business? Maybe you are the Process Specialist for Lead to Order we are looking for?
I'm Jennie Gehlin and leading the CX and Operational Excellence team in Telia Division X. We are a highly engaged and experienced team. We give our customers a memorable experience that sets us apart as a trusted knowledge leader. We make sure every step of the customer journey is intuitive and smooth.
As the Process Specialist for Lead to Order you will be responsible for process & routine design, drive implementation of the target process and take responsibility for usability and efficiency thereof. Facilitating and driving the process development and monitor operations, identify, and review risks regularly. Keep up-to date process documentation available to level required. Participates in cross functional teams and line activities. Perform root-cause-analysis and solution analysis to simplify, improve and standardize existing processes and workflows. Removing bottlenecks and impediments to maximize the process flow.
- Identifies best practices and pain points as input to the design work of the common target process. Suggests process improvement areas.
- Implement the Lead to Order process, with relevant and impactful KPIs, and suggests further distinct process KPIs.
- Modelling and document processes (as-is & to-be) and ways of working, provide training to colleagues involved in the processes to ensure understanding and adherence to new procedures.
- Acts as a developer, being the process developer/specialist including writing requirements for IT/Business supporting systems.
Is this you?
We think that you have a passion for making it easy to succeed. You bring curiosity and openness.
To fit the job, you have knowledge and experience within process development and architecture within Lead to Order and IoT. Bachelor's degree in business process management or equivalent solid experience. Experience of using ITIL, BPMN and modelling processes with various tools as Lean, Six Sigma, Total Quality Management.
You have a good track record teaching and guiding others to reach wanted results. You also have proven experience of taking a process from as-is to target, scaling it from start up to fully scaled, with all the things that comes with it. Visualize, build, document and communicate processes for future analysis and maturing the current processes is your thing.
You are Experienced in Agile wow and methodologies, such as Scrum, SAFe, Kanban. Experience with customer phasing (business) process modelling, and associated tools.
In an era of constant change, we need people who dare to challenge the current, simplify the complex and with resilience reach the goal. We work as a team, we deliver as a team, we share and care beyond.
Telia is more than a workplace
With us you will learn from skilled colleagues across international borders, joining a team that makes each other stronger and the world better by solving challenges. We are proud of our friendly atmosphere where people are excited about their work. We thrive on our diversity and ambition to deliver great products and extraordinary experiences for our customers. In a world where choices are endless, if you want to make a real impact, this is a place where you belong.
Apply to join us!
If you fancy joining our team, don't hesitate to apply! Application deadline is 2024-03-20.
We look forward to receiving your application and to making sure that your personal data is kept safely, we kindly ask you to apply through our recruitment system. We are not able to handle resumes via e-mail or equivalent. During the process, required background controls will be performed. Selection will take place on an ongoing basis and this position might be filled before the application deadline.
Want to give me a call or email, just do it! Jennie Gehlin +46730685810 jennie.gehlin@teliacompany.com
Welcome to Telia - Join us and make better happen!
