AdressIn Nordea, we're harnessing the power of technology to reinvent the future of banking. A tech revolution is underway - and you can make an impact. Though we're a Nordic bank, we're also one of the largest IT employers in Tricity and Warsaw. Working with international teams in an inspiring working environment, you'll have lots of opportunities to expand your skills and advance your career.
About this opportunity
Welcome to the Tooling & Integration team in Nordea Technology. We add value by governing the ITSM tools and processes that support the operational layer of our technology standards. As Application Manager you'll play a valuable role in ensuring that our ITSM processes gets the needed tool support and in helping them mature by adopting the capabilities being provided as part of product roadmap while ensuring compliance towards internal and external requirements.
What you'll be doing:
- Drive Nordea's Application processes to identify and mitigate risks and ensure compliance with external regulations, internal policies and procedures
- Define and maintain the strategy and roadmap for BMC Helix and promote its capabilities to the different business units in Nordea. Ensure the adoption of new capabilities in tools and modules across the Technology organization. Govern agreements with external supplier BMC and maintain a close co-operation with the Customer Success Executive to ensure value alignment and realization
- Manage internal stakeholders expectations as the role requires a close co-operation with various internal stakeholders like Application Providers Process Owners, process CoP's (Communities of Practice) and leaders inside Nordea's Technology area
- You'll join a team of highly motivated and experienced process and tool experts keen on delivering value to our internal stakeholders
Tooling & Integration is a team of specialists based out of Denmark, Sweden, and Poland. We work in different value streams - in an agile setup - prioritizing key requirements and deliveries based on our product roadmap. Our team consists of Application owners, providers, specialists and developers. We are working in a hybrid setup, with flexible working conditions. English is the main working language and a focus on self-development and wellbeing is key. You'll join an amazing team of passionate and empowered individuals looking to create real value across the organization. The role is based in Gdańsk.
Who you are
Collaboration. Ownership. Passion. Courage. These are the values that guide us in being at our best - and that we imagine you share with us.
To succeed in this role, we believe that you:
- Have a great communicative and stakeholder management skills
- Are able to operate strategically and understands the big-picture BMC Helix ITSM and Discovery landscape
- Think holistically and ensure value realisation through adoption of tool capabilities
- Are a master collaborator that constructively maintains cross-functional partnerships
Your experience and background:
- Experience with application lifecycle management and a track record of driving the development and adoption of ITSM tools in large IT organisations
- Several years of experience with IT Service Management (ITSM) disciplines and preferably ITIL certified on intermediate level or more
- Experience with Agile tools and ways of working, preferably with SAFe and Jira
- Work experience from the financial sector or in a externally regulated industry will be considered a plus
If this sounds like you, get in touch!
Next steps
Submit your application no later than 14/03/2024.
At Nordea, we know that an inclusive workplace is a sustainable workplace. We deeply believe that our diverse backgrounds, experiences, characteristics and traits make us better at serving customers and communities. So please come as you are.
Please include permit for processing personal data in CV as following:
In accordance with art. 6 (1) a and b. Regulation (EU) 2016/679 of the European Parliament and of the Council of 27 April 2016 on the protection of natural persons with regard to the processing of personal data and on the free movement of such data, and repealing Directive 95/46/EC (General Data Protection Regulation) hereinafter 'GDPR'. I agree to have: my personal data, education and employment history proceeded for the purposes of current and future recruitment processes in Nordea Bank Abp.
The administrator of your personal data is: Nordea Bank Abp operating in Poland through its Branch, address: Aleja Edwarda Rydza Śmiglego 20, 93-281 Łodź. Your personal data will be processed for the recruitment processes in Nordea Bank Abp. You have a right to access your personal data, right to rectify and right to delete. Disclosing the personal data in the scope specified by the provisions of Polish Labour Code from 26 June 1974 and executive acts are mandatory. Providing personal data is necessary to conduct the recruitment processes. The request for the deletion of your personal data means resignation from further participation in recruitment processes and causes the immediate removal of your application. Detailed information concerning processing of your personal data can be found at: nordea.com/en/doc/nordea-privacy-policy-for-applicants.pdf
We reserve the right to reply only to selected applications.
Department: IT/Technology
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