AdressJob ID: 22205
It’s an exciting time for you to join us. We’re a changing company with big ambitions and together we’ll create the future of banking.
Working with us you will play a part in building a better bank that fulfils a meaningful role in society. We aim to help our 11 million customers around the world improve their lives and reach their goals. To do that, we are shaping the digital transformation of banking to improve the services we deliver. Interested in coming on this journey with us?
The offer
As an IT Supporter Request Fulfilment in ITSS you will be a member of On-Site Support Team 3 located in Stockholm.
In On-Site Support we are working with global processes and for delivering within the agreed service levels and we have a very high focus on delivering the best service to our users. We have the courage to deliver quality.
You’ll be responsible for performing best in class service and support to all IT related end-user hardware. You’ll execute on hardware work orders and Incident. You may also assist with special projects and other activities if needed.
What you’ll be doing:
- Handling orders
- Performing asset updates
- Participating in projects
- Installing, break-fix and testing of IT hardware
- Taking ownership for delivering services within the agreed service level and focus on our end-users satisfaction
The position is based in Stockholm and fully on-site at the office.
Who are you
Collaboration. Ownership. Passion. Courage. The four key values that guide us in being at our best andthat we expect all our colleagues to be committed to.
To build a successful career with us, you’ll work well with others and always act with the customer’s needs in mind. You love learning and trying new things, and you’re excited about bringing your ideas to the table. You’re honest and dependable, willing to speak up even when it’s difficult, and committed to empowering others. You’re passionate about doing a great job.
You:
- Communicate with positive attitude to end users, colleagues and vendors to create a good working climate
- Team working skills combined with the ability to work also independently
- Customer service skills combined with IT-skills
- Pro-active approach and ability to adapt to different circumstances
- Solution oriented, ability to make quick decisions, good work organization skills
- Ability to communicate issues to customers in a non-technical manner
Your background:
- Professional level English (spoken and written). Being able to speak Swedish is considered an advantage.
- Knowledge of our tools, like SCCM Current Branch (system management tool), Active Directory
- Microsoft Intune
- Windows Autopilot
- Good knowledge about Microsoft products (Office 365)
- BMC Remedy / Helix
- Good knowledge of computers / Networking / IT infrastructure
- WIN10 / 11 experience
If this sounds like you, we look forward to welcoming you to the team!
Next steps
Please note that we will start screening applications already before job opening closes. Submit your application as soon as possible, no later than 08/03/2024.
For more information about the position, you are welcome to contact: ole.martin.dalberg@nordea.com or +47 90094095.
For union information, please contact finansforbundet@nordea.se or SACONordea@nordea.com.
We believe that diversity improves team performance. Therefore, we strive to form teams with a mix of people of different genders and ages, and with different backgrounds and experiences.
Great people often know great people – please share if you have a friend who would love this job.
To all recruitment agencies: Please note, we don’t accept unsolicited resumes for any of our positions. All contact regarding agency resumes should be directed to Nordea Talent Acquisition handling everything related to recruitment.
