AdressSince the start in 2002 we have grown into a company with more than 100 employees. Today we are a part of the Air Liquide group, but the patient's quality of life still guides all our actions.
Creative problem solvers
Something we all have in common at Nordic Infucare is that we like solving problems and that we are motivated by making a difference for the patients. There is no doubt in our minds that we harness the most of our employees' creativity and top performances when we don't lock them into processes but set them free to find their own solutions.
How will you CONTRIBUTE and GROW?
Reporting to the Head of Digital & IT, the IT Support role has as its main mission to ensure that employees at NordicInfu Care receive support regarding IT-related issues and needs. This within the areas of infrastructure, hardware, software and applications provided and supported by the company.
The position is also responsible for managing on- and offboarding of employees and consultants, thus providing hardware, access and basic onboarding training. The role also includes managing purchase requests and secure purchase of all IT related hardware (including PC, phones and printers).
Delegated by Head of Digital & IT this role can also assist and / or run smaller IT-related development and improvement projects.
You will:
- Ensure that employees at NordicInfu Care receive daily support regarding IT related issues and requests.
- Be responsible for ensuring that all IT Support requests are entered into and handled in the company's IT ticket management system
- Be responsible for printer support and maintenance contact
- Be responsible for purchasing computers, mobile phones and other hardware in accordance with established purchasing processes.
- Ensure access, support and maintenance of existing IT systems, this after delegation by the Head of Digital & IT.
- Be responsible for installation and delivery/hand-out of end users laptops, tablets, phones and other hardware
- be second line support for applications and software
- the main contact towards corporate service lines within the group for IT related issues and requests.
- Maintain and structure IT collaboration areas and documentation.
- If necessary on-site or digitally train the company's users in applications and processes.
- Responsible for preparing instructions regarding IT processes for the IT department.
- Responsible for reporting and KPIs regarding IT Support matters, this in accordance with assignments of management's current needs
Are you a MATCH?
You have:
- Experience from working within a service role.
- Experience of administrative work.
- Experience from Google Workplace.
- Experience from hardware and software installation.
- Experience from running and participating in IT projects.
- Experience from the Microsoft ERP portfolio is highly valued.
- Experience from CRM systems is highly valued.
- Experience from GDPR, integrity and security issues is highly valued.
You are:
- Structured and orderly.
- High independent drive to "get things done" without getting too down into details.
- Cooperative and unpretentious.
- Very good emphatic ability.
- Listening and Service minded.
Our Differences make our Performance
At Air Liquide, we are committed to build a diverse and inclusive workplace that embraces the diversity of our employees, our customers, patients, community stakeholders and cultures across the world.
We welcome and consider applications from all qualified applicants, regardless of their background. We strongly believe a diverse organization opens up opportunities for people to express their talent, both individually and collectively and it helps foster our ability to innovate by living our fundamentals, acting for our success and creating an engaging environment in a changing world.
