Adress Are you ready to take on a role that will ensure efficient, effective and thorough management of Service Design, introductions, service change and service enhancements? As the Service Design & Transition Manager, you will coordinate the Design and introduction into AstraZeneca's live service environment, ensuring no disruption to the business or ongoing service delivery. You will also play a key role in feeding into improvements to existing services, working closely with the cross-functional IT Service Managers or IT Application Leads on Service Design and service transition activities with the overall aim of improving the experience.
Accountabilities:
As the Service Design & Transition Manager, you will lead a portfolio of projects and run them through a Service Design process and then on towards Service Transition and eventual introduction into BAU. You will work closely with the broader IT Service Management community across all global IT functions as well as directly with business system owners to enable them to follow the processes and have clear guidance and support throughout. You will play a key role as a member of the IT Service Design Centre for Enablement and partner with colleagues across OneIT to drive adoption of the Service Design Framework, whilst continuously horizon scanning for opportunities for continuous improvement.
Essential Skills/Experience:
* Fluent in English written and spoken.
* Experience leading business change and projects within a customer facing environment.
* Successful experience with Service Design and Introduction processes.
* Experience of Service Management and associated service provision and operational support; including: Incident, Problem, Change, Release, Service Request and Knowledge Management practices.
* Ability to work well in and across diverse, global teams and proven track record to influence others to achieve positive outcomes.
* Strong partner management, communication and relationship building skills at all levels of the organisation.
* Strong experience of application of policies, procedures, guidelines and risk management assessment within regulatory / governance environment.
* Proven ability to work effectively in a matrix organization.
* A self-starter with high levels of drive, energy, resilience and a willingness to take the initiative and be helpful.
* Ability to handle contending priorities effectively and make decisions in pressure situations.
Desirable Skills/Experience:
* Relevant expertise and experience of at least two of: Project Management, Business Relationship Management, Business Analysis, IT Service Management, IT Service Delivery Management, Experience of IT architecture or systems engineering or service delivery
* Influencing and Innovation skills experience
* Excellent communication skills and facilitation skills with the ability to work with others to achieve objectives.
* Excellent written and verbal skills
* Advantageous if fluent in another language
When we put unexpected teams in the same room, we unleash bold thinking with the power to inspire life-changing medicines. In-person working gives us the platform we need to connect, work at pace and challenge perceptions. That's why we work, on average, a minimum of three days per week from the office. But that doesn't mean we're not flexible. We balance the expectation of being in the office while respecting individual flexibility. Join us in our unique and adventurous world.
Why AstraZeneca?
Join us at a crucial stage of our journey in becoming a digital and data-led enterprise. Make the impossible possible by building partnerships and ecosystems, creating new ways of working and driving scale and speed to deliver exponential growth. Focused and committed, and backed with the investment to succeed, we're driving cross-company change to reinvent the entire industry. Ours is a place to innovate, take ownership and run with it. You're trusted to explore and to find new solutions, experimenting with pioneering technology and grappling with challenges in a modern technology environment that might never have been solved before.
Are you ready to join a team with the backing and investment to win? This marriage between our purposeful work and the use of high-tech platforms is what sets us apart. Lead the way in digital healthcare from exploring data and AI, to working in the cloud on new technologies. Join a team at the forefront. Help shape and define the technologies of the future, with the backing you need from across the business.
Ready to make your mark? Apply now!
