AdressAcne Studios is recruiting a Digital Operations Coordinator with the task of ensuring smooth e-commerce operations across DTC touchpoints, including order -and returns management, omni-channel distribution, payments and more. The role is heavily focused on support and collaboration, and you will get the opportunity to be involved in many parts of the core e-commerce business.
The role
This is a role that entails daily operations including online order -and returns management, omni services, payments and logistics. You will report to the Digital Operations Manager and belong to the Commercial Operations department. You will work and collaborate within a global team operating out of Stockholm, New York, Shanghai and Tokyo being heavily involved in creating a best-in-class customer experience in our e-commerce channel. This is a full-time position based in Stockholm, Sweden.
Other main responsibilities will be:
• Daily and ongoing communications internally and externally with distribution centers and fulfillment partners.
• Operational and financial support across departments
• Follow up, track and report on SLAs for order fulfillment, delivery times and returns for key markets
• Monitor and report bugs into designated system in a timely and structured manner
• Support and coordinate internal projects within the Commercial department
• Support with packaging, including stock management, forecasting and replenishments for micro fulfillment centers
• Support the global Digital Operations team when needed
• Assist with implementing new services/development including testing throughout e-commerce systems
• Work actively to ensure that the operations department delivers and fulfills objectives and directions from HQ and the commercial departments
You
To be successful in this role we believe you have minimum 1 year of relevant work experience within luxury, fashion or service industries. You are passionate about the digital side of the fashion industry. We need you to be proficient in Microsoft Office products (Excel/Powerpoint/Word) and have knowledge of e-commerce platforms, order management systems and backend systems (WMS/ERP/PIM/PSP). You are committed, independent yet a team-player and have a great attention to details. You have strong organizational skills and the ability to multi-task.
You have high aspirations and understand the importance of excellence. You act with integrity at all times and have a natural ability to influence and build trust. You value simplicity over complexity and are guided by impact rather than prestige. You are pragmatic and hands-on and get things done. You strive to minimize environmental impact across all areas of work and help address societal challenges in the way we conduct our business. You thrive in a fast-paced environment where flexibility and teamwork are highly valued. And ideally, you enjoy working in a creative international environment with a wide range of personalities.
If you are motivated by contributing and being part of the e-commerce business in a progressive fashion house this is an opportunity not to be missed.
Acne Studios is a global company with English as working language. Fluency in written and oral English is therefore a must. You will be based in Stockholm, Sweden.
We embrace diversity of people as well as ideas and viewpoints, and encourage everyone's individual expression of their own identity.
Acne Studios is a Swedish fashion house with a multidisciplinary approach and global presence. Founded in 1996, the focus is on elevated ready-to-wear and accessories. Through founder and Creative Director Jonny Johansson’s interest in art, photography, music, architecture, and contemporary culture, Acne Studios has found an alternative path to fashion and creativity. Acne Studios has seen double-digit growth for most years since its inception with a turnover of >250 EUR million.
Acne Studios operates through own distribution channels and wholesale partners with >60 own stores worldwide, including flagship stores in Stockholm, Paris, Milan, London, New York City, Los Angeles, Seoul, Tokyo, and Beijing. Each store has a unique distinctive character, yet with common key design elements reflecting the Acne Studios brand identity.
The Acne Studios Head Office is located in Stockholm, in a brutalist masterpiece that formerly housed the Czechoslovakian Embassy. Completely restored to facilitate a fashion school-like atmosphere, the overall aesthetic is again a reflection of the Acne Studios brand identity, telling the story of its history and global vision. Acne Studios also operates offices in Paris, New York, Shanghai, and Empoli outside Florence.
Following its ambitious sustainability work and focus on supplier relationships and longevity, Acne Studios has been independently verified as “Leader” by Fair Wear Foundation for six consecutive years. Acne Studios is an official member of the Fédération de la Haute Couture et de la Mode since 201
