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ArbetsformYou want to make a difference. So do we.
Volvo Cars is on an exciting journey, redefining the automotive experience by innovating to make people’s lives less complicated. We offer you a once-in-a-lifetime chance to be part of making an impact in a company with unique opportunities to grow and make a true difference.
Your contribution will make a difference.
As part of our transformation journey, we need to strengthen the voice of the customer and improve our internal ways of working to succeed. We are in exciting times, setting new directions and processes, to satisfy the customers or even exceed their expectations.
Within our Warranty team we aim for Optimized Warranty Claims, we operate in a global and cross functional environment. Our team is always focused on contributing to correct job/repair by our Dealers and by that Quality for end-customer.
To make this happen, we provide Sales company and Dealers with tools, methods, processes, targets, and audits relating to Warranty.
Today we manage several systems : QW90 (AS400 based) claim system, Regress system to suppliers and GGC for Goodwill . The systems we manage and the data they store are widely used in the quality organization as well as other parts of the company, such as Sales Company’s, Retailers, Finance, Polestar and Volvo Cars Service Business
If you are enthusiastic about quality and you are customer focused person, then this is a place for you to develop .
What you’ll do:
As a Warranty Application Expert, you will be the expert and the go-to person on the data set up and how to manage it in our systems and making sure the systems fulfil the users demands.
This role also includes initiative and drive projects that develops and implements changes in our applications. You will do hands on work in QW90 as a specialist. Contribute with system solutions and work intensive with our users and stakeholders.
Where you’ll do it:
Located in Gothenburg, SE. we operate in an Office policy.
Do you fit the profile?
You are a person with a structured and creative mindset and have experience from the aftermarket and customer services process including IT Tools.
You have experience from managing stakeholders and have a holistic view and conceptual way of thinking.
You have experience from managing projects and are data and statistics oriented.
Who you are:
For you to fully enjoy this opportunity, we believe you…
• are a result-oriented individual with problem solving focus,
• have a global mindset,
• good collaboration and communication skills,
• are a strong team player that can work cross functionally,
• have experience from working in the automotive industry,
• have strong integrity and courage,
• are great at communication in English and Swedish, and
In addition, experience and competence in the following areas is a benefit:
Digital System design, agile way of work, warranty process knowledge, aftermarket systems or similar, aftermarket knowledge.
Like to Learn More and Apply
If this sounds like your next challenge! We welcome your application by submitting your resume and cover letter, in English, no later than 8th March, 2024
For questions about the position please contact Lars Kullberg, via email:
For questions regarding the recruitment process, please contact the recruiter; John Rose via email:
Please note that applications via email will not be accepted due to GDPR and please note, we require your application written in English.
Who are we?
Everything we do starts with people. Our purpose is to provide freedom to move, in a personal, sustainable and safe way. We are committed to simplifying our customers’ lives by offering better technology solutions that improve their impact on the world and bringing the most advanced mobility innovations to protect them, their loved ones and the people around them.
Volvo Cars’ continued success is the result of a collaborative, diverse, and inclusive working environment. The people of Volvo Cars are committed to making a difference in our world. Today, we are one of the most well-known and respected car brands, with over 40,000 employees across the globe. We believe in bringing out the best in each other and harnessing the true power of people. At Volvo Cars your career is designed around your talents and aspirations so you can reach your full potential. Join us on a journey of a lifetime as we create safety, autonomous driving and electrification technologies of tomorrow.
