Order Process Specialist

Do you want to be part of a company with a focus on sustainability and good learning & development opportunities while shaping the digital transformation for tomorrow's energy management? Then we would like to get to know you!
We are now looking for a new Order Process Specialist to our Global Logistics center in Örebro, where you will be a part of a team striving to make our Distribution center even more effective!
Mission

• Manage in an effective and efficient way the entire information flow, impacting a distribution center (including 3rd party flows), from clean customerorders and customerrequests to delivery.
• Be the voice of the customer inside the Supply Chain

Main Activities

• Be the primary contact of CCC for OG flows & customers for IG flows
• Manage Open Order Portfolio (Errors, Delays... monitoring) and Act proactively to secure a good service level
• Manage the potential invoicing process
• Manage urgencies, critical requests and provide special attention to VIP customer orders & High priority orders
• Manage Customer Complaints & act proactively to prevent escalation
• Handle Escalations on a timely manner and provide with the best answer & resolutions to CCC or IG customers
• Participate in visit and/or consultation of customers and front offices to understand the different logistics solution needs, priorities and expectations per customer segment
• Build, update and ensure respect of the SLA (Service Level Agreement) with CCC & with IG customers
• Ensure manual order booking when needed (Generic refs, Configurable refs, tendering)
• Manage returns if required (mainly for IG with some exceptions for Field Services on OG customers), from the manual return order creation to the credit note submission.
• Raise Master Data requests if required (for allocation process, to add a new customer, to update a material...)

Why us?
Schneider Electric is leading the digital transformation of energy management and automation. Our technologies enable the world to use energy in a safe, efficient and sustainable manner. We strive to promote a global economy that is both ecologically viable and highly productive.
€25.7bn global revenue
137 000+ employees in 100+ countries
45% of revenue from IoT
5% of revenue devoted for R&D
You must submit an online application to be considered for any position with us. This position will be posted until filled
It is the policy of Schneider Electric to provide equal employment and advancement opportunities in the areas of recruiting, hiring, training, transferring, and promoting all qualified individuals regardless of race, religion, color, gender, disability, national origin, ancestry, age, military status, sexual orientation, marital status, or any other legally protected characteristic or conduct. Concerning agencies: Schneider Electric does not accept unsolicited resumes and will not be responsible for fees related to such.