Adress Do you want to be part of a company with a focus on sustainability and good learning & development opportunities while shaping the digital transformation for tomorrow's energy management? Then we would like to get to know you!
We are now looking for a new Order Process Specialist to our Global Logistics center in Örebro, where you will be a part of a team striving to make our Distribution center even more effective!
Mission
Manage in an effective and efficient way the entire information flow, impacting a distribution center (including 3rd party flows), from clean customer orders and customer requests to delivery.
Be the voice of the customer inside the Supply Chain
Main Activities
Be the primary contact of CCC for OG flows & customers for IG flows
Manage Open Order Portfolio (Errors, Delays... monitoring) and Act proactively to secure a good service level
Manage the potential invoicing process
Manage urgencies, critical requests and provide special attention to VIP customer orders & High priority orders
Manage Customer Complaints & act proactively to prevent escalation
Handle Escalations on a timely manner and provide with the best answer & resolutions to CCC or IG customers
Participate in visit and/or consultation of customers and front offices to understand the different logistics solution needs, priorities and expectations per customer segment
Build, update and ensure respect of the SLA (Service Level Agreement) with CCC & with IG customers
Ensure manual order booking when needed (Generic refs, Configurable refs, tendering)
Manage returns if required (mainly for IG with some exceptions for Field Services on OG customers), from the manual return order creation to the credit note submission.
Raise Master Data requests if required (for allocation process, to add a new customer, to update a material...)
