AdressSpliceGroup Europe Limited is a well-established, expanding and profitable business with a proven track record of developing and delivering leading-edge fibre optic cabling solutions, designed to improve network resilience and speed of communications. The quality of its Cabling Systems & Fibre products combined with tried and tested Installation, Maintenance & Support services have led to an enviable portfolio of major Corporate Clients in the Telecoms, Banking and Data Centre sectors in the UK, Europe and USA.
Key Responsibilities: -
• Able to perform physical reboots of devices.
• Able to check for hardware alarms (failure lights).
• Able to check for console error messages.
• Able to complete hardware installs.
• You will be providing day to day data centre support.
Maintain hardware inventory.
• Checking for console error messages where applicable.
• Assist in investigation / resolution of physical network faults and hardware issues.
• Able to load tape or CD media into the device to precede a recovery of a server.
• Able to complete all necessary logs to record Hands and Eyes activities.
• Able to professionally communicate and host customer contacts (for example engineers).
• You will need to be procedural minded with regards to all aspects of the service deliverable's.
• Able to deal with incidents quickly and efficiently using approved procedures / guidance.
• Respond to any ad-hoc, low level skill task which is scripted/documented/in writing, whilst on the telephone to the person in the team who is assisting.
• Alerting Management to actual and or potential service problems.
• Completes ad hoc activities at Managements request.
Conforming with department procedures and SLAs/DOUs.
• Completing tasks to specified standards as set by the Client.
• Capable of working on your own.
• Escorting third party vendors around the customer site and into the data centre.
Experience: -
• Proven General Data Centre Support experience working in a data centre environment.
• Installing DC hardware
• Installing DC Infrastructure
• Update DCIM Tool
• Updating customer applications (Service Now)
• Data Center Fiber & Copper patching and cabling support experience.
• Be proficient with Outlook.
Essential: -
• Must have own transportation.
• You will be working at least one week in three being on call.
• You will be based permanently at the service contract site.
Additional Compensation:-
- In addition there is a generous on call allowance.
- Any overtime will be compensated at the appropriate rate.
- 25 days annual leave plus statutory bank holidays.
- Company Pension Scheme.
- Private Health Care Scheme.
- Life Insurance.
Job Types: Full-time, Permanent
Salary: SEK 324,635 - SEK 375,000 per year
COVID-19 considerations:
We are responding to COVID-19 by following government guidelines and working with our clients to observe all Health & Safety measures within the working environment.
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