AdressThis is what makes the position as IT Servicedesk Technician unique:
Drive Innovation with Your Problem-Solving Prowess!
Are you the kind of forward-thinker who doesn't just tackle challenges but redefines solutions? We're seeking individuals with a proactive mindset and a knack for analytical problem-solving. Join us in revolutionizing the way we approach issues, ensuring efficient resolutions, and continuously pushing the boundaries of what's possible.
Excel in Employee-Centric Service!
We believe in putting our employees first - it's the cornerstone of our success. Are you passionate about delivering exceptional service and building lasting relationships? Join the team and become a part of a culture that prioritizes employee-centric excellence, where every interaction is an opportunity to make a positive impact.
Collaborate Towards Success!
If you have a track record of bringing people together, driving synergy, and achieving collective goals, we want you on our team. Be a part of a collaborative environment where diverse perspectives fuel innovation and propel us toward organizational triumph.
The hiring manager for this role is Jonas Holm, Manager- IT User Services. As a leader, he is a people Manager, with focus on personal and technical development for your personal and technical development.
Your role & influence as IT Servicedesk Technician
You will be joining a European team sitting on locations mainly in the Nordics and Benelux. Along with the team, you'll be in charge of making sure our IT works well everywhere, helping employees use top-notch tools to be more productive and reach our goals smoothly.
Core activities:
IT Support Management: Daily support via tickets, phone and walk-ins and local equipment maintenance. (Network, print, meeting rooms, phonesystem) on multiple locations in Sweden offices.
Project Involvement: Contribute to development projects, office upgrades, and new locations.
Training and Onboarding: Conduct internal training, manage on/offboardings, and ensure equipment readiness.
Security and Network: Conduct access control audits, general location security, and negotiate local mobile phone agreements.
RTE (Right to Erasure) Processing: Coordinate RTE requests from start to end, confirm deletion to data subjects. Document and log performance of each request. Develop and maintain the RTE process.
Benefits of joining Dustin
We believe there's more to Dustin than just the benefits listed here. You'll fully understand this once you're with us.
You can find more on our benefits below in the vacancy.
This is what we imagine you bring
We envision you as a curious, proactive and driven individual who thrives in dynamic environments, adept at multitasking, with a strong analytical mindset and a passion for delivering exceptional IT support to optimize organizational efficiency across diverse locations.
Additionally, we expect that you bring:
- Knowledge of ITIL framework
- General knowledge around Microsoft services and applications
- Good English skills both in speech and writing.
What can you expect next?
We will treat your application anonymously. We expect the following steps in the recruitment process:
For questions about the position, please contact the Talent Acquisition Partner, Karishma Sindhu via e-mail: karishma.sindhu@dustin.com.
