Adress We are currently seeking a new colleague to join us in the role as DTC eCommerce Technical Specialist. A highly interesting position in a dynamic environment, where you will work with a great team of people and help us to elevate our DTC setup and data-informed approach to the next level.
Be part of an environment with strong teamwork, where we strive to be an open and curious organization, sharing our knowledge and inspiring one another!
YOU WILL
Joining our Global Online Solutions team, you will play a crucial part in the effectiveness of our DTC operations by supporting our consumer service and finance teams with guidance, user support, troubleshooting, testing and issue resolution for DTC related matters. You will be the go-to expert and super user for our DTC setup on multiple markets and work in close collaboration in an agile and cross-functional environment. Together with the DTC Business Application Manager, you will also prioritize development efforts needed to ensure efficient DTC operations. Some of your other areas of responsibility:
Create a deep and thorough understanding of the technical setup, knowing the market specific DTC flows and the integrated services.
Be responsible for managing tickets in our product backlog, testing and quality assurance.
Be the implementation lead for improvements to our DTC setup
Work in close collaboration with our technical vendors and service providers
Continuously analyze usage and integration flows to provide suggestions for improvements
YOU ARE
We are looking for someone that takes pride in being on top and feel personally committed to delivering a great result. We value excellent communication and interpersonal skills, and your ability to build strong relationships with various teams and cross-functional stakeholders. Furthermore, strong problem-solving skills and the ability to proactively identify and address issues is important. You are also self-motivated and proactive, with the ability to work independently and drive initiatives forward in a fast-paced environment.
You should have a couple of years of relevant experience from a similar role, working with DTC-platforms, such as eCommerce or other systems and platforms with multiple integration points and dependencies. You also bring an understanding of the technical setup, integrations and flows, and a proven ability to deliver efficient technical support. We expect you to have a bachelor's degree in Business, Marketing, Information Systems, or related field. Finally, you need to be fluent in English, spoken and written.
WANT TO KNOW MORE?
We are collaborating with Nexer Recruit regarding this recruitment. Please contact recruitment consultant Artan Bitiqi at artan.bitiqi@nexergroup.com or call +46 723 61 28 44 should you want to learn more about the position. We are looking forward to hearing from you!
ABOUT THULE GROUP
Thule Group is a global sports and outdoor company. We offer high-quality products with smart features and a sustainable design that make it easy for people across the globe to live an active life. Under the motto Active Life, Simplified - and with a focus on consumer-driven innovation and long-term sustainability - we develop, manufacture and market products within the product categories Sport&Cargo Carriers (roof racks, roof boxes and carriers for transporting cycling, water and winter sports equipment, and rooftop tents mounted on a car), Juvenile & Pet Products (strollers, bike trailers, child bike seats and products to bring your dog), RV Products (awnings, bike carriers and tents for RVs and caravans) and Packs, Bags & Luggage (hiking backpacks, luggage and camera bags).
Thule Group has about 2,600 employees at nine production facilities and 35 sales offices worldwide. The Group's products are sold in 138 markets and in 2022, sales amounted to SEK 10.1 billion.
www.thulegroup.com
