Adress Req ID 65702 GBS Chennai, India
Your Tasks
- Provide L2 and L3 level user support and troubleshooting. Perform root cause analysis for complex issues and document everything effectively
- Maintaining and administering Salesforce instance, including user management (user setup/ deactivation, roles, profiles and permission) and security settings
- Salesforce configuration and customization including (but not limited to): Flow, fields, page layouts, record types, customer settings, dynamic layouts.
- Building dashboard and reports
- Data Management: Import/ export and maintaining data integrity using validation rules Gathering requirements and proposing scalable solutions with focus on user experience
Your Profile
- A bachelor’s degree in computer science or related field. Salesforce certified administrator
- Strong Salesforce product knowledge and at least 8-10 years of Salesforce hands-on administration experience with Sales Cloud and/ or Service Cloud (other Salesforce products are a plus)
- Experience in implementing salesforce configuration changes like flow assignment rules, dynamic layouts, custom settings or page layouts in 1st and 2nd line user support and related processes
- Demonstrated experience in troubleshooting issues. Ability to liaise and work with users and stakeholders at different levels of the organization. Should be Flexible to work under IST & CET business hours
- Team player. Very good communication skills, logical thinking, reasoning capability. Very good English language skills. Effective prioritization and multi-tasking skills
Be part of our ZF team as Deputy Manager - Salesforce Administrator and apply now!
Contact
Priyanka Simhala
