Adress Req ID 65728 Ponte de Lima, Portugal
We are looking for a new colleague to strengthen our Sales Systems & Processes team in Ponte de Lima, Portugal
Main accountabilities, responsibilities and deliverables
• Lead external electronic customer communication in terms of customer portals & systems (portal management)
• Governance function for account teams and customer portal experts with respect to tools, systems, procedures and solutions
• Worldwide support of internal colleagues in handling access to external customer portals/systems
• Manage external user access management in customer systems (creating, changing and deactivating access rights of ZF employees)
• Lead the initialization of new customer requirements, terms and conditions (e.g. by Customer Account teams, Legal, IT) to ensure IT-, data- & information-security and protect intellectual property
• Drive communication & negotiation towards the customer
• Constant monitoring of trends & changes in customer portals, develop solutions & adapt procedures
Required skills and experience / main competencies
• Bachelor’s degree with at least 3 years working experience in similar area
• Professional experience in the field of customer support, customer service or portal management
• Strong service orientation and good coordination skills
• Profound business acumen & self-motivation
• Customer-oriented way of thinking and profound communication & negotiation skills
• Ability to work in an international team & cultural awareness
• Fluent in English; French/Spanish/Italian/German would be a plus
Why you should choose Passive Safety Systems?
• You will work in a varied, innovative work environment, in an International team;
• Full of challenges and high-level professional activities;
• Competitive compensation and benefits;
• Continuous learning opportunities;
• Flexible working hours.
Be part of our ZF team as Digital Customer Collaboration Lead - Sales (m/f/d) and apply now!
Contact
Ana Rita Pereira Martins
