AdressWaitwhile works to eliminate the 1 trillion hours that people spend waiting in lines every year. Our platform is trusted by over 10,000 companies worldwide and has helped more than 250 million people enjoy a radically better waiting experience at places like IKEA, Louis Vuitton, Costco, Tribeca Film Festival and more.
We are looking for a Customer Support Specialist to join our mission to eliminate waiting and improve customer journeys across Europe. Here's what you can expect:
- This opportunity is for folks who truly love problem-solving and troubleshooting, with the end goal of empowering our customers' to reach their objectives and address any challenges with our product.
- This is an interim role for 1 year to cover during maternity leave - with a strong possibility of extension!
- This position is based in Stockholm at our beautiful bright offices on Kungsgatan 32. We're an in-person company and prefer that you work from the office at least 2 days per week as we believe the best product gets built together, live.
- You'll be a product expert, able to advise your customers on best practices using Waitwhile.
- Solve technical problems for customers on a daily basis over Chat and Email (we use Intercom!)
- Debug complex issues with an understanding of both our product and our customers workflows
- Create and update support documentation based on customer interactions and best practices
- Create and maintain internal knowledge libraries and support the growth of the team
- Influence the direction of the Waitwhile product through daily communication with our customers and consistent collaboration with our product teams
- Continually research and learn the current and future best practices of using Waitwhile
- 2+ years of troubleshooting experience in a Support role or similar customer facing capacity.
- Deep sense of empathy for technology users and genuine passion for making customers feel happy and understood
- Excellent written and verbal communication skills in English (and preferably Swedish) with customers as well as internal teams
- Ability to issue diagnosis and problem solving with strong technical aptitude
- Communication - comfortably explaining technical concepts to customers and internal teams
- Tenacious work ethic and relentless attention to detail
- You've worked at a Startup or built a SaaS platform
- You've used Intercom or a similar chat-based support platform (e.g. Zendesk)
- You've got technical understanding of APIs
We want Waitwhile to be an incredible place to work. We offer great benefits and perks, flexible working hours and lots of interesting challenges. We believe in making work fun and rewarding and care about your development and are committed to your success.
Waitwhile has a positive, diverse, and supportive culture-we look for people who are curious, inventive, and work to be a little better every single day. We aim to be smart, humble, hardworking and, above all, collaborative. If this sounds like a good fit for you, why not say hello?
Perks and benefits
This job comes with several perks and benefits
Flexible working hours
Time is precious. Make it count. Morning person or night owl, this job is for you.
Free coffee / tea
Get your caffeine fix to get you started and keep you going.
Near public transit
Easy access and treehugger friendly workplace.
Free office snacks
Peckish after lunch? We got your back with soft drinks, treats and fruit.
Social gatherings
Social gatherings and games; hang out with your colleagues.
Pension plan
We take care of you, even when you are old and wrinkly.
See all 17 benefits
Working at
Waitwhile
See company profile
Waitwhile is a digital queue management platform that helps businesses deliver better waiting experiences for their customers through automated, personalized and smartphone-based queue experiences. Waitwhile lets customers wait from anywhere and track their wait time status in real-time online - and helps the businesses automate their customer flows and reduce their wait times with machine-learning optimization. Waitwhile has improved the wait experience for over 80 million guests and collectively given people back over 2 million days they would have otherwise wasted waiting in line. Our customers include IKEA, Lululemon, Louis Vuitton, ADP, US Department of Veterans Affairs, Facebook and thousands of other businesses looking to improve their waiting experiences. The company was founded in 2017 in San Francisco by brothers Christoffer Klemming and Jonas Klemming, with the mission to eliminate the 1 Trillion hours that humans waste standing in line every year. Waitwhile has secured $12 million in funding from investors including CRV and has offices in the US and Sweden.
Read more about Waitwhile
