Customer Support Complex

At Alfa Laval, we always go that extra mile to overcome the toughest challenges. Our driving force is to accelerate success for our customers, people and planet. You can only achieve that by having dedicated people with a curious mind. Curiosity is the spark behind great ideas. And great ideas drive progress.
As a member of our team, you thrive in a truly diverse and inclusive workplace based on care and empowerment. You are here to make a difference. Constantly building bridges to the future with sustainable solutions that have an impact on our planet's most urgent problems. Making the world a better place. Every day.
Who you are
You are naturally energized by executing, delivering, and impacting our customer's future success by working efficiently and professionally.
About the job
As our newest Customer Support Complex, you will be working in a Customer Support Setup within Order Handling. You will be responsible for providing direct support to customers in handling orders throughout our order to cash process and you will also keep the customers updated on deliveries. Some of your main tasks will be:

• Managing the entire order process, including order entry, order confirmation, order tracking & invoicing.
• Respond to customer inquiries to address customer questions, concerns, and requests providing timely and accurate responses to customer questions and concerns via various communication channels both external and internal customer.
• Order handling and buy equipment / spare parts.
  

What you know
While your educational background is of secondary importance to us, we do expect you to have at least 3 - 5 years of experience in customer services and you are used to using Microsoft Office package. It is an advantage if you have experience with different order handling systems and have a sound technical interest and curiosity.
Excellent communication skills in English both spoken and written is a prerequisite for this position. Another Scandinavian language would be a plus.
We care about diversity, inclusion, and equity in our recruitment processes. We also believe behavioral traits can provide important insights into a candidate's fit to a role. To help us achieve this we apply Pymetrics assessments, and upon application you will be invited to play the assessment games.
For more information, please contact
Customer Support Manager Nordic Overall Pernille Freudendahl at Pernille.Freudendahl@alfalaval.com
Please send your application no later than 16.02.2024.
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