Adress
ArbetsformProvide leadership on the company's internal networks in the technical design, development, testing and Implementation of systems engineering projects according to customer/systems requirements. Responds to environment problems and implements resolution efforts across technology areas. Coordinates project activities and consultation across multiple projects, computing platforms, and technologies. Provide leadership and/or perform change management, outage management and/or project management activities. Provides mentoring for the technical development of those in less senior staff.
Minimum Qualifications:
Bachelor's Degree in IT related engineering, computer science, information systems or related field. A related advanced degree may offset the related experience requirements. Five (5) years equivalent work experience in engineering or information technology environment.
Skills/Knowledge/Experience Considered a Plus:
- Certification in Voice Engineering or related field.
- Proficiency in Five9 Cloud Contact Center applications and services.
- Experience with Verint WFO application.
- Experience with SIP telephony applications.
- Experience with Voice Over IP (VoIP) technology.
- Experience with IT Network, Security and Telecoms Infrastructure: WAN, LAN and VoIP.
- Great understanding of network topologies and operation (TCP/IP, routing, QoS, firewalls, packet capture and analysis, the OSI stack.)
- Familiar with network related trouble-shooting tools.
- Experience with Incident Management process, SRE best practices and continuous improvement.
- Strong problem-solving and troubleshooting abilities.
- Strong verbal and written communications skills.
Roles and responsibilities:
- Provide quality services and solutions to our Customer Experience (CE) Contact Center Operation.
- Oversee project based installations and integrations with Five9 could platform services.
- Ability to work remotely approximately 50% of the time, supporting CE Contact centers across different global regions (US, EU, APAC, MESIA, and LAC).
- Responsible for evaluating the efficiency and performance of VoIP to support the optimization of system networks for CE operations.
- Responsible of monitoring and executing different types of diagnostic tests for the networks and recommend technical solutions for faster information processing to avoid operational delays and - downtimes.
- Analyze existing VoIP configuration & topology and develop enterprise architecture plans for voice and data services.
Work Location(s)/Domicile:
This position may be located anywhere within the United States.
Remote:
This position will be remote.
Relocation:
Relocation assistance is not available.
Additional Information
Salary Range Estimate: Monthly Salary: $8,075.00 - $14,379.00. This compensation range is provided as a reasonable estimate of the current starting salary range for this role. Factors that may be used to determine your actual salary may include your specific skills, your work location, how many years of experience you have, and comparison to other employees already in this role.
Upload current copy of Resume (Microsoft Word or PDF format only) and answer job screening questionnaire by close of business (5:00pm CST) on the date below. If the date below is blank, there is no specified closing date for this requisition.
Job Posting End Date: 03-21-2024
We recognize that our people do their best work when they have an outstanding benefits package to help. In addition to a competitive salary and annual bonus opportunity, we offer comprehensive medical, vision, and dental coverage at limited employee cost, a generous 401K match, tuition reimbursement for what comes next professionally, and a flexible work environment that helps you balance it all.It's also important to us that our people have time to relax and recharge. That means multiple weeks of paid vacation available day one, paid parental leave (including for adoptive parents), paid sick leave, and additional time off.
FedEx. Where now meets next.
Our vision is to be the earth's most engaged advocates of connected commerce where open borders, new markets and fair, sustainable practices are the norm for the billions of personal supply chains being managed every day in our always on, mobile-first world. We stand for ease, access and opportunity. We lead purposeful innovation, champion entrepreneurs, advocate free trade and empower humans and their place in the era of autonomy and AI. We fight for our customers, a more sustainable planet and an ethical playing field.
FedEx inspires its more than 530,000 employees to remain focused on safety, the highest ethical and professional standards and the needs of their customers and communities. FedEx is committed to connecting people and possibilities around the world responsibly and resourcefully, with a goal to achieve carbon-neutral operations by 2040.
FedEx has been recognized on many different lists both for business success and for being a great employer:
- FORTUNE Magazine: No. 18 among “World’s Most Admired Companies” (2023)
- Newsweek Magazine: One of “America’s Most Responsible Companies” (2023)
- Forbes Magazine: One of “Americas Best Large Employers” (2023)
- Newsweek Magazine: One of "America’s Greatest Work Places for Diversity" (2023)
- FORTUNE Magazine: One ofthe “Blue Ribbon Companies” that appears on 4+ Fortune Annual Award Rankings (2023)
- FreightWaves: #1 Among the “Top 500 For-Hire Carriers” (2023)
- FreightWaves:Freight-Tech 25 Award, honoring innovation and disruption within the freight industry (2023)
FedEx Services is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, sexual orientation, gender identity, national origin, age, genetics disability, or protected Veteran status.
FedEx Services does not discriminate against qualified individuals with disabilities in regard to job application procedures, hiring, and other terms and conditions of employment. Further, FedEx Services is prepared to make reasonable accommodations for the known physical or mental limitations of an otherwise qualified applicant or employee to enable the applicant or employee to be considered for the desired position, to perform the essential functions of the position in question, or to enjoy equal benefits and privileges of employment as are enjoyed by other similarly situated employees without disabilities, unless the accommodation will impose an undue hardship. If a reasonable accommodation is needed, please contact recruitmentsupport@fedex.com.
