Adress
ArbetsformAre you a skilled UX Designer looking to make a difference in digital workplaces?
Come aboard our client's team! You'll get to work on enhancing hardware, software and support systems, all through a user-focused approach. Team up with specialists, use design thinking and help turn tech delivery into a smooth user experience.
About You and the Role:
- Primary focus in the Digital Assist department, encompassing Global Service Desk, Onsite Support, Knowledge Management, User Access Management, Market Support, and Advanced/VIP Support
- Lead UX efforts to enhance the Self-service portal (ServiceNow) through user research, workshops, prototyping and design evaluation
- Conducting independent qualitative and quantitative user research
- Leading workshops to analyze data, prioritize tasks and plan design phases
- Enhancing portal findability and usability
- Designing solutions aligning with brand and technical capabilities
- Continuously evaluating the portal's structure
- Active participation in the Digital Workplace Experience team and support in UX tasks
- Champion a user-centric approach in all initiatives
Of utmost importance:
- 5 years of UX design experience with a track record in leading and coordinating UX initiatives
- Knowledge of ITSM tools, ServiceNow preferred
- Outcome-oriented and a reliable partner across all organizational levels
- Strong communication skills in both verbal and written English
Does this sound like you? If so, let's get in touch! Whether you're seeking a freelance assignment or project-based employment, we're open to both, but please specify your preference in your application. Start date : February
Workload : 100%
Duration : 12 months
Placement : At client's office in Gothenburg
Last day to apply : January 26
Contact :
About Fisken i vattnet
Welcome to a thoughtful consultant agency with a variety of specialists for contemporary communication and marketing. We deliver through the entire content journey, from strategy to daily maintenance. We prefer working close to our clients as a part of their teams, with the agency's collective competence in the background. For us, it's about conveying meaningful contexts where both you and we feel like the 'fish in the water'.
