Adress Who we are
We're here to connect you to what matters most, and by doing so, empowering societies. As a Telenor employee, you will be part of a large, international organization that goes beyond customers - we want to play a meaningful role in the societies we serve. Being connected can change your life, and we're serious about helping our services make the widest possible impact.
What you'll do
In the role as Tech Lead within Customer Service IT - you will be responsible for and provide a sustainable system development, maintenance, and operations for our customer service systems. You will ensure an increased IT system health and act as Product Owner for system maintenance activities prioritized backlog. You will work in close collaboration with internal stakeholder, Products Owner, Solution Architects etc. and continuously improve our way of work. Furthermore, you will be responsible for the infrastructure and system architecture.
You will work with
* Life cycle management including technical road map, upgrades, decommission strategy, infrastructure needs and external dependencies
* System Health, including code quality, code principles, refactoring, system documentation and deploy/patch approval
* System and application maintenance responsibility including proactive incident management, root cause analysis and SLA management
* System and applications compliance towards Privacy and Security policies
* Budget and forecast
* Cost & License optimization
Co-operation with
* Developers & Testers within IT platform
* Infrastructure responsible
* Service Manager
* Other Tech leads
* Vendors
Who are you
To succeed in the role as Tech Lead - you have a big interest and understanding for technology and systems. You have a curious mindset and a will to learn and improve within this area and see this as a great next step in your career. You are open minded and have a clear structure in your way of work. We believe that you are process oriented and have previous experience from working with customer service applications and you are skilled in stakeholder management.
You have the customer and customer service agents' point of view and best interest in everything you do.
Our promise
A balanced workforce is key to our success. To secure that, we're committed to fostering a working environment where our employees are supported and empowered in all areas of their work. We promise you a company eager to learn and rapidly adapt to a digital world where you will be welcomed into a skilled team of professional and knowledgeable colleagues. In addition, you will get:
* A flexible way of work - We believe that flexibility and freedom to choose where and how to execute your work is a driver for performance, engagement and work life balance. We also believe in the power of better together and that the team spirit develops when we meet and interact in person, therefor our offices act as magnets for collaboration, creativity and company spirit
* A generous health and benefit package with for example wellness grant, health insurance, "give me a break"-days, occupational pension and much more.
* Development programs to deepen your knowledge and broaden the competence.
Come join us now
If you would like to know more, please contact Per Greco, per.greco@telenor.se Please apply by following the "apply" link in the ad. We do not evaluate CVs sent directly to us on email.
Application deadline: We evaluate candidates continuously so please apply today
Location: Karlskrona or Stockholm
Good to know
According to Telenor's policy, we conduct background checks on the final candidate for all recruitments.
