Adress Veritaz is a leading IT staffing solutions provider in Sweden, committed to advancing individual careers and aiding employers in securing the perfect talent fit. With a proven track record of successful partnerships with top companies, we have rapidly grown our presence in the USA, Europe, and Sweden as a dependable and trusted resource within the IT industry.
Assignment Description:
We are looking for a Senior Systems Specialist in HRM (Human Resource Management) to join our dynamic team
What You Will Work On:
Collaborate with vendors and Service Desk agents to resolve incidents in the Incident Management process.
Conduct Problem Analysis for recurring incidents as per the Problem Management process.
Execute tasks aligned with the Change & Release management process, including supporting upgrades, openings, closures, re-brandings, and renovations.
Assist in the ordering and configuration of new features within HR systems, Workforce Management systems, and Payroll.
Develop and maintain support scripts, knowledge base articles, and user guides for related areas.
Identify and propose improvements to enhance efficiency to the IT Service Manager or Head of Service Desk.
Conduct knowledge-sharing activities such as training courses.
Generate regular KPI reports, analyze trends, and provide actionable recommendations.
Record relevant data in the ITSM tool, focusing on service performance-related KPIs like Incident SLA and Problem SLA.
What You Bring:
Specific application knowledge within HR systems, Workforce Management systems, and Payroll, with proficiency in applications such as Workday, Quinix, Tamigo, Aditro, GetAccept, Jobylon, or Timeplan.
Deep technical expertise and experience in related IT services.
Familiarity with ITIL principles, particularly Incident/Problem Management and Request Fulfillment.
Fluency in both English and Swedish, both written and spoken.
Previous experience in system support.
Personal Characteristics:
Proactive problem solver with a service-oriented mindset.
High performer with strong prioritization skills.
