AdressDescription:
- Provides technical support, responds to and completes help desk tickets as submitted by end-users.
- Setting-up and onboarding new employees including their accounts, hardware, and software requirements.
- Responsible for remote installation, configuration, maintenance, and troubleshooting of user PCs, printers, and conference room equipment.
- Performing hands-on fixes at the desktop level, including installing hardware, software, and configuring systems and applications.
- Testing and installing computer hardware and software applications.
- Assisting the organization by taking inventory of all hardware and software resources.
- Developing and maintaining required end-user documentation.
Requirements:
- Diploma/Associate's degree or Bachelor's degree in an IT-related field.
- 2-3 years of a relevant background, according to the description above.
- Experience troubleshooting Windows and macOS systems.
- Experience with solving identity/access issues including Azure AD and multi-factor authentication.
- M365 experience including license assignment, Azure AD group management, and SaaS application assignment.
- Experience in providing end-user support for enterprise applications such as – Salesforce, NetSuite, Workday-HR and others.
- Experience working with ServiceNow as IT service desk tool.
