Supplier Performancen Manager

Job ID:21761
Would you like to  ensure that Nordea’s Information Communication Technologies (ICT) suppliers are providing maximum value, by delivering stable IT services within agreed service and performance level and risk appetite? Then here is a great opportunity for you. 
We are looking for a Supplier Performance Manager to join our Supplier Performance Management Team. This is an opportunity to join a great international team on a mission to achieve optimal outcome through collaboration with our suppliers.
 
At Nordea, we know our customers’ needs are changing, and we’re deeply committed to meeting these requirements with our new solutions. We’re creating an agile environment where we’re utilising the power of technology and where you can make an impact. So bring your skills, ideas and unique background. With us, you’ll find plenty of opportunities to grow and make your mark on something bigger. 
Your future responsibilities
Welcome to the Supplier Performance Management team! We optimize supplier performance and enhance risk management, unlocking sustained business value for our organization. We also implement various reporting solutions and needed governance around Nordea’s ICT suppliers. 
You will join an international team where people are the most important, and work is not only a place to go! We take pride in what we do, prioritize a learning culture and strive to have fun in our daily work. The role is based in Poland (Gdynia/Gdansk) or Sweden (Stockholm). In our team we follow hybrid model of working. 
 
What you’ll be doing:

• Overseeing supplier performance and ensuring compliance with Service Level Agreements, Key Performance Indicators, contractual terms, and relevant regulations
• Conducting regular performance evaluations with ICT suppliers to identify trends, assess progress, and pinpoint areas for improvement
• In the event of non-compliance, determining and implementing corrective and preventive actions to mitigate risks and prevent future performance failures
• Creating reports on supplier performance and communicating them to Nordea’s internal management 
• Collaborating with suppliers and internal stakeholders to establish and implement well-defined performance expectations and metrics, in line with the overall business objectives and risk tolerance.
• Reassessing existing performance measures to ensure their effectiveness and alignment with changing business needs and risks
• Undertaking any ad-hoc tasks related to supplier performance throughout the supplier management lifecycle
• Fostering and maintaining long-term relationships with Nordea's suppliers and stakeholders
• Maintaining a repository of documents and reports related to supplier performance monitoring that can serve as audit evidence 
• Staying updated on best practices in performance management, and recommending suitable process improvements and tools to drive continuous enhancement

Who you are
Collaboration. Ownership. Passion. Courage. These are the values that guide us in Nordea being at our best – and that we hope you share with us. You’re collaborative, communicative, dependable, willing to speak up – even when it’s difficult – and committed to empowering others.
 
To succeed in this role, we believe that you:

• Have the ability to gather, analyze, and interpret performance data, and present it in an engaging manner. 
• Proactively seeks information to comprehend situations, challenges, and expectations.
• Adapts easily to changes and embraces continuous learning to stay updated with industry best practices. 
• Are a team player who can work effectively in a cross-functional team
• Possess excellent communication and interpersonal skills to build and maintain relationships with colleagues and suppliers.
• Are capable of resolving conflicts and issues in a diplomatic and professional manner.

Your experience and background:

• You could have prior experience in Supplier Management or Procurement roles
• Familiarity with performance management methodologies, including Service Level Agreements and Key Performance Indicators
• Understanding of procurement and contracting processes
• Proven ability to manage stakeholders at all levels of the organization
• Experience with cloud-based and software suppliers is a plus
• Previous experience in a regulated industry, such as finance, is desirable

Does this sound like you? Then please apply! 
Next steps
Submit your application no later than 15/02/2024.
At Nordea, we know that an inclusive workplace is a sustainable workplace. We deeply believe that our diverse backgrounds, experiences, characteristics and traits make us better at serving customers and communities. So please come as you are.

For union information, please contact finansforbundet@nordea.se or SACONordea@nordea.com.