Adress
ArbetsformJob Title: Global Process Owner (GPO) Capability & Program Manager
Role type: Full Time | Level: L4C
Reports To: Level 4 – GPO Model Lead
Location: Bangalore
CONTEXT
Diageo is undertaking an ambitious transformation journey and as part this moving to a more process driven organisation. This ambition has caused us to rethink our relationship with processes and data and develop a new Global Process Ownership Model led by Global Process Execs (GPEs) and Owners (GPOs) across key domains within our new business process taxonomy. A Global Process Model references ‘how’ an organization runs its business (the processes its people execute) to achieve its strategic goals (the ‘what’) and its vision (the ‘why’). Adopting this model enable Diageo to cut across functional silos through end-to-end business process creation, improve business performance through clear, standardised and optimised operations and KPIs, and operate with greater speed and agility through clear process ownership that enables faster decision making.
This consistent approach will enable Diageo to effectively drive change and efficiency at scale, adopt technology or deliver global transformations, such as transition to the newest version SAP (S/4 HANA) as part of project Voyager. This roles will be a critical enabler to our long term success, ensuring the GPO Model is consistency established and embedded across Diageo, in turn ensuring processes are owned, cohesive, standardised where possible and leverage the best thinking within CPG to help Diageo win differently in the market. Note: the purpose of this role is not to design and implement the operational processes themselves, but to establish the GPO Model and GPOs across Diageo, ensuring they are equipped to do this as part of their roles.
ROLE DIMENSIONS
The GPO Enablement Manager will work closely with the GPO Model Lead to drive this organisational and cultural shift, shaping a common framework that will bring Diageo on this journey, and supporting the GPOs to ensure successful and consistent adoption of this model. This will include working with the GPO Model Lead and key business stakeholders to refine the vision, direction and plan to enablement it, establishing GPOs in their role, upskilling (catalyst for or directly) the GPOs and equipping them with the tools and knowledge to be successful. As well as embedding the GPO Model into the wider Diageo organisation, including aligning on common ways of working and decision rights between GPOs and key functions (such as the Technology Function). The second dimension to this role will be to own the program management for bringing Diageo on this journey, including supporting the set up and ongoing implementation of Diageo’s Global Process Council to support driving cross Level 1 Process connection.
The role will be accountable to the Global Process Owner (GPO) Model Lead.
TOP ACCOUNTABILITIES
- Support the engagement of new business areas and onboarding of new GPOs
- Advise and support existing GPOs on key aspects of Global Process Model Ownership; GPO role scope, process KPI definition, process mapping, supporting infrastructure (e.g. L2 Process Leads). Note: this role may act as a catalyst or support directly in these activities
- Create and maintain GPO guidance materials and GPO SharePoint site
- Lead prep and support delivery of workshops/calls/meetings, all with the aim of engaging and maturing the GPO Model Framework (and GPOs) in Diageo
- Design, align and deliver org wide GPO Model Communications
- Define approach and plan for articulating the change management activities needed to enable the org to successfully adopt the GPO Model framework
- Refine the GPO Governance model to help embed GPOs into the organizational decision making and identify opportunities to streamline and improve existing governance forums
- Work with GPOs to understand position versus the GPO maturity curve and create tailored or common capability build actions plans, latter where development areas are common
- Program and project manage the day-to-day operations of the Global Process Council (including set up, creating/collating inputs/outputs and driving action post)
- Track and report the progress and execution against the GPO Model Enablement Plan
- Highlight challenges and risks to the program and drive mitigation
- Build and own tracker to evidence delivery of the outcomes from the short (3-6-12 month) and long term embedment plan for the program
- Build Business Process Management (BPM) ethos and thinking across the GPO community
- Understand signicifant BPM transformation programs and outcomes and drive connection between GPOs
- Agree common ways of working with and connect GPOs with relevant centres of excellence in and outside of Diageo that will support the upskill and maturation of the GPOs
- Own and manage the overall governance process for Diageo Process Taxonomy
KEY SKILLSETS
- Program/Project Management/Coordination
- Change Management
- Communication, both verbal and written (story telling)
- Relationship building
- Process concepts and BPM methodologies
- Business acumen
- Workshop / Meeting Facilitation skills
IDEAL EXPERIENCES / QUALIFICATIONS / CAPABILITIES
- 12-15 years of relevant experience in Program Management, BPM and experience in organizations that have adopted a GPO Model
- Designing, facilitating, and communicating workshops outputs
- Must have a proven track record of managing and aligning senior stakeholders
- Demonstrated ability to embed change through ambiguity and complexity across fast paced and large multi layered matrix organizations
- Ability to build and maintain genuine relationships based on mutual trust & respect
- Demonstrated brilliant execution to impeccably high standards and deep personal accountability for great performance
- Experience working across multiple countries/geographies/cultures
- Formal training in BPM methodologies (e.g., Six Sigma and Lean), if not, at minimum working knowledge of process transformation / overarching understanding of CPG Processes
