Adress Hedvig is a mover and shaker in insurtech working tirelessly on changing an industry that is hard to love into something that is at least likable. And so far, we are doing pretty well. As one of the most loved insurance companies in Sweden (look it up on Trustpilot!), we have proved that it is possible to disrupt an entire industry with remarkable service, technology, and people's best interest at heart. Yet we are only at the beginning of our journey.
We are seeking Swedish speaking P art-ti me Insurance Experience Specialists to join us in continuing to redefine what outstanding service andclaims handling entails.
Scope
You are expected to work at least 8 hours/week during evenings (about 16:00-21:00) Monday-Sunday and daytime Saturday-Sunday. At your availability you are also welcome to work daytime Monday-Friday.
This is the perfect job if you are looking for a part-time income while studying, with the opportunity to work full time during the summer 2024 and a full-time position with Hedvig after graduation.
This position is based at our office in Stockholm and therefore you are expected to be positioned in Stockholm or close by. There is an opportunity for hybrid work.
What about the role?
How often does someone contact their insurance company and end up with a smile on their face? That is precisely the goal and essence of this role. As a Part-Time Insurance Experience Specialist, you are the heart of Hedvig's business helping our members with their service errands and to recover from loss on a daily basis. Your primary mission will be to deliver extraordinary member service and handle some easierclaims adjusting (mainly "drulle").
Extraordinary member service can mean answering questions about insurance coverage and payments, assisting in contract changes, escalating bugs and communicating about partnerships both through the Hedvigapp, over email and phone - with our own Hedvig twist.
Claims adjusting means you manage easier claims from start to finish. Including receiving and registering incoming claims, deciding coverage based on the insurance terms, making well-grounded decisions and adjusting claims independently, registering possible payouts as well as communicating the decisions and motivations to the members through the Hedvigapp and over email.
What about you?
Maybe you are studying to become a claims adjuster or insurance advisor, for example at Företagsekonomiska Institutet (FEI). Or maybe you have other education or experience that makes you suitable to deliver extraordinary member service and become an expert in insurance and claims adjusting.
To flourish in our team, you should:
- Have an interest in the insurance industry
- Share our aspiration to reinvent the Insurance Experience
- Embrace a "can-do" attitude and possess an aptitude for solving tricky problems in innovative way
- Find motivation in self-driven tasks
- Work efficiently and thrive in managing multiple tasks within a fast-paced environment
- Be a collaborative team player
- Feel confidence in making decisions based on insurance terms independently
- Confidently communicate in both Swedish and English
Remember, if you have a different profile but you see that you have relevant skills and you think you can do a remarkable job, apply and share your motivation with us on why we should meet you.
What about us?
As part of Hedvig, you quickly notice that "general truths" are not accepted without being questioned. We are an enthusiastic group of people who love to challenge each other to find the best way forward. We do not care who says something; we care about what is being said. We put a lot of effort into building a trusting culture where freedom, collective thinking, and individual ownership have center stage. We are not perfect-far from it - but we talk about and learn from our mistakes and imperfections to improve continuously. And we have a lot of fun along the way! As individuals, as a team, and as a company.
Come join the Hedvig team, including all our very loved office pups, in newly renovated offices in central Stockholm.
Department Service Locations Hedvig HQ Sthlm Remote status Hybrid Remote Employment type Part-time
