AdressDo you want to shape the future? Join our mission of promoting fossil freedom for all!
To be able to reach this ambitious goal we are looking for talented individuals who, in addition to their passion for their own role, also have strong team spirit and want to contribute to supporting a meaningful corporate mission. In this position you will be working within the Vattenfall IT organization based in Amsterdam, Berlin, Gliwice, Katowice, and Stockholm.
Vattenfall IT is the internal provider of IT infrastructure services for the entire Vattenfall Group.
It is an international shared service center, providing IT services and support. Vattenfall IT Infrastructure supports Vattenfall by having professional people, knowledgeable in both business and IT, integrating services to enable business functions, providing a helicopter view of required services, utilizing the external market, and enforcing standardization to optimize cost efficiency.
Within IT Infrastructure, Client Services is responsible for end user support and workplace services to all Vattenfall employees, delivered by either internal staff or external suppliers.
At this moment we are looking for an Operations Engineer, for the Competence Area Fixed Telephony and Call Center
What are you going to do?
As an Operations Engineer for the competence area Fixed Telephony, you will be responsible for the coordination, design review and improvement of Fixed Telephony (i.e. Mitel, Unify), Unified Communication (MS Teams direct routing), and Internal Call Centers (Trio). The operation of these services is outsourced to telecom operators like Telia and KPN.
You will be responsible for coordinating different internal and external suppliers to ensure smooth daily service delivery. In Vattenfall you are a technical contact for Solution Designers, Service Management, Product & Service Delivery Manager (CAR) and all VF IT network and security departments for technical questions related to the Fixed Telephony operations. For suppliers you will be the first technical contact for changes and projects related to Fixed Telephony.
You will be responsible for these key result areas:
Smooth daily operations of the Fixed Telephony and internal contact center solutions.
First contact for external and internal suppliers.
Initiating, Co-ordinating, reviewing changes.
Technical contact for the Solution Designers, Competence Area Representative and Service Manager.
Support pre-studies, feasibility analysis and proof of concepts.
Technical project support.
Represent / Support Fixed Telephony in processes like CIM.
Support external suppliers on feasible onboarding, remote login, troubleshoot etc.
Monitor the server health report and act on vulnerabilities
Manage the deployment of software patches for performance improvement
Other activities are:
Contract Management
Contributing and supporting in tender related activities, contract prolongations etc.
Continuous Improvement
Continuous improvement of the Fixed Telephony service and internal Call Center and supporting implementation of ISO27001 (ISMS) within this field. Providing professional guidance in terms of effective deployment of solutions and architectures while ensuring compliance with the overall enterprise architecture.
Document Control
Managing documentation of the functional features delivered by Fixed Telephony solutions and services. Additionally, ensuring that the technical solution documentation is kept up to date and making changes to documentation when required.
Stakeholder Management
Conducting and leading the regular alignment with the primary internal stakeholders; Solution Architects, Service Management, Security, Service Desk etc.
When required,collaborating with different stakeholders such as; solution architects, solution designers, enterprise architects and other technical departments (e.g. Network Team, Datacenter Team etc.) to ensure successful and timely delivery of projects and services. As well as conducting alignments, there will be a need for collaborating with administrative and senior stakeholders to establish strong relationships and ensuring they understand business, technology requirements, and proposed solutions.
Joining forces with stakeholders and project teams for the timely and successful delivery of projects and services. This will involve interacting with 3rd party suppliers and their stakeholders to explain the solutions while ensuring compliance with the overall enterprise architecture. In addition to this, implementing accepted solutions from 3rd party suppliers while ensuring that all requirements, functionalities, and features are delivered.
Support
Supporting the operations team in complex troubleshooting as and when required. This can present in the form of supporting the provision of effective risk management and identifying issues related to solution design, or supporting operations team in change management process with technical knowledge. Additionally, this could present as supporting partners with the changes in the Vattenfall infrastructure related to the service Gatekeeper of Vattenfall standards within the technical service modules based on definition of the standard services.
Contribute and support in projects related to your competence area.
Additional Responsibilities:
Troubleshooting support in case of critical incidents
Vattenfall infra components (hardware, VM’s, AD, monitoring, Storage, DC’s) incl. ensuring machines are patched and supporting suppliers
3rd party access (technical part)
Technical security concepts and guidelines
Technical Security organization and processes with partners
Dial plan management
Functional requirements management
Among your personal qualifications you have an internal capacity to move things forward. You are result-oriented, and are able to organise and prioritise your work effectively to meet all required demands and deadlines. You are easy to cooperate with and have good communication skills. Furthermore, you recognize yourself in the following profile:
A Technical Degree / Diploma in Telecommunications OR proven industrial experience in telecommunications with the enterprise telephony domain.
Minimum of 7 years experience in IT, preferably as an Operations Engineer related to Telephony.
Knowledge in Telephony related technologies and vendors (e.g. Avaya, Unify, Mitel, Nec, Audiocodes, Cisco etc.)
Experience in operation of enterprise multilocation, multiprotocol telephony network delivering voice services.
Experience with Call Center solutions (preferably Enghouse TRIO).
Experience in handling ITIL processes is a plus but not a must.
Good knowledge in IT security in a large corporate environment.
Knowledge on MS Teams telephony.
Good understanding of Unified communication and Voice over IP technologies.
Understanding about ticketing tool and service level agreements (SLA).
Good understanding of Protocols like SIP/SIPs, RTP/SRTP, legacy telephony protocols.
High Level understanding of interworking between data and telephony networks.
Good understanding or server infrastructure related to telephony like virtual machines and serverless technology.
Ability to communicate with technical experts, customers, and group governance.
Fluent in English, both written and spoken.
Location
Stockholm, Amsterdam and Berlin are the preferred locations, but we are also open to other Vattenfall locations. The position will require incidental travel between Sweden, The Netherlands, Germany, Poland and other Vattenfall locations.
Security interviews are part of the application process; for this you need to have lived a minimum of 5 years in a country where VF has presence.
We offer you
A challenging and independent job in an informal, dynamic working environment. You can play a part in shaping the future of a company where the only constant is change. Besides being a challenging and inspiring place to work, we value a great work atmosphere! Everyone is really committed, and we want to be the best in what we do. We offer good remuneration, attractive employment conditions and opportunities for personal and professional growth. You get the opportunity to create your own career within the company. Click here for further information.
Process and timeline
We welcome your application in English, including CV and cover letter as soon as possible. We kindly request that you do not send applications by any means other than via our website.
Application period ends on the 24th March. Interviews will take place after the last application date has passed.
More Information
For information about the position, please contact hiring Manager Magnus Ohlson at magnus.ohlson@vattenfall.com
For information about the recruitment process, please contact Catalina Roa Rodriguez catalina.roarodriguez@vattenfall.com
Trade Union representatives in Sweden are Sofi Wadström (Akademikerna), Inger Strandberg (Unionen), Christer Gustafsson (Ledarna), Juha Siipilehto (SEKO). You canc reach them on 08-739 50 00.
At Vattenfall we are convinced that diversity contributes to building a more profitable and attractive company and we strive to be a good role model regarding diversity. Vattenfall works actively for all employees to have the same opportunities and rights regardless of gender, ethnicity, age, transgender identity or expression, religion or other belief, disability or sexual orientation. Click here for further information.
Since Vattenfall is a part of the Swedish critical infrastructure, many of our services are security classed. If this position is security classed the final candidates might be subjected to a security vetting process, according to the Swedish legislation.
Vattenfall is one of Europe’s largest producers and retailers of electricity and heat. Our main markets are Sweden, Germany, the Netherlands, Denmark, and the UK. The Vattenfall Group has approximately 20,000 employees. We have been electrifying industries, powering homes and transforming life through innovation for more than 100 years. We now want to make fossil freedom possible and we are driving the transition to a sustainable energy system.
