Adress Req ID 62761 Boeschepe, France
Location: Valence/Lyon area
You will be responsible for account management of approx. 60 customers in the sector of good transportation including listening, solutions propositions and roll out, upselling, annual customer visit, devices installation coordination in order to meet the requirements of the customer’s needs.
You will be the global project manager to implement the whole solution for new customers, by leading all factors and trainings to the final users (dispatchers, eco trainer, drivers).
Key Responsibilities:
Manage the project within budget
Plan project requirements
React promptly and effectively to changing client and product needs
Anticipate any potential project risks, identifying and establishing corrective actions
Produce deliverables on-time to customer requirements, clarifying these requirements where necessary
Track customer needs or deviations and participate in customer meetings when required
Track tasks against the project timing plan
Contribute to continuous improvement activities
Manage the Key Performance Indicators of your projects (KPIs)
Attend various meetings and action/communicate instructions
Undertake continuous training and development
Relationship Management:
Liaise and communicate with other departments, customers, suppliers and other service providers
Be an effective and autonomous team member.
Skills and Attributes:
Good understanding and listening of the customers
Responsible for projects involving multiple people (internal, external)
Ability to make and manage good relationships
Strong written and verbal communication skills
Strong administrator
Analytical skills and good judgement
Initiative and results/target focused
Quality conscious
Problem solving skills
Presentation skills
Able to make decisions
Qualifications:
Transportation or telematics knowledge
Project management experience directly with customers
Autonomous position with availability for business trips
We offer:
Smartphone and a company car
Bonus for eligible employees
Medical plan
Well located offices
Additional holiday days
Be part of our ZF team as Operational Account Manager and apply now!
Contact
Artur Polkowski
