Adress When you are part of a $10 Bn company that's been voted as the Top Employer by Forbes, you know you can take a few things granted. Like a work life balance, for example. Like having a bouquet of benefits not just for you but for your family too. Like working on some of the most rewarding projects that change our world for better. At HCL we believe, at the end of the day, who we are and how happy we are is because of the people we surround ourselves with.
Started in 1999, HCL in Europe has provided an integrated suite of services - IT services, infrastructure management, engineering and R&D, and business services, to customers throughout Europe. HCL has developed world-class innovations and works closely with customers through Relationships that go Beyond the Contract. Through the years, HCL has won many vital European contracts, putting it at the highest of the ECU Service providers list.
Here is an opportunity is to be part of HCL Technologies:
Title of role - Network Break fix Support Technician
Location - Lulea, Sweden
Employment Type - Permanent
Role definition -
The Global ENS (Edge Network Services) DC Team and Lab teams provides break-fix services across the production data center network.
Maintaining the fleet requires the Network Support Technician to monitor, react, respond, troubleshoot, and fix issues across network devices. This includes (but is not limited to) Juniper, Arista, and Cisco switches and routers. The Network Support Technician identifies what pieces and parts have failed, and then fixes or replaces those parts to ensure the network devices run optimally and resiliently. This includes both hardware and link troubleshooting.
Responsibilities:
• Install large-scale production and corporate network infrastructure including routers, switches, console servers, and optical transport equipment.
• Physically troubleshoot various network components in network infrastructure including routers, switches, console servers, and optical transport equipment.
• Provide onsite network support and expertise for all teams on the local data center, and act as a liaison for remote networking teams.
• Physical, hands-on replacement of optics, line cards, supervisor cards, and chassis hardware.
• Troubleshooting network link, device, and configuration issues, isolating the problem, and fixing the problem.
• Creating new RMA requests through OEM vendors for both replacement devices, as well as obtaining technical assistance when troubleshooting devices.
• Tracking, maintaining, and updating asset inventory of defective and replacement parts.
• Tracing and isolating cables through patch panels.
• Testing and cleaning fibre optic cables and optical interfaces.
• Schedule and perform network maintenance, repair, and upgrade tasks as needed while minimizing the impact on the production network.
• Use internal automation software, tools, and scripts to configure, monitor, and repair network equipment.
• Working with cross functional teams, including facilities, cabling, and server teams.
• Perform queue management for alarms, tasks, and incidents and participate in ongoing deployment projects.
• Strong working knowledge of Linux OS, CLI navigation, JUNOS, Cisco IOS, and bash.
• Physical audits of inventory and updating asset inventory database.
• The job requires significant time standing, walking, bending, and lifting. This is not a position a position for someone located at a desk.
Expected qualification and critical experiences -
• Experience with Juniper Enterprise, Cisco, and Service Provider network hardware platforms and architectures, including data center switching platforms.
• Strong working knowledge of routing and switching technologies and protocols.
• Demonstrated ability to analyze complex situations and utilize troubleshooting skills, systems, tools, and creative problem-solving abilities under pressure.
• Looking for those network/data center engineers that like blinky lights.
Keywords -
• JUNOS, CISCO IOS, Linux OS.
• Routers, switches, console servers, optical transport equipment.
• Optics, line cards, supervisor cards, and chassis-based hardware.
• Cabling, fiber optics, optical interfaces.
• Standing, walking, bending, lifting.
Benefits-
• A supportive, diverse, and global team with a brilliant culture.
• A flexible (remote) working environment.
• Competitive compensation and benefits that includes 30 days' vacation per year, various insurances like Term life, AD &D and Business Travel insurance. These are apart from the statutory benefits applicable in the country.
• Great opportunities to make the role your own, upskill yourself and get involved with exciting projects.
• Total Wellbeing is our focus. Alongside your professional excellence, you join the likeminded colleagues to create a larger impact within the company and society at large in your chosen area of passion - CSR Council, Diversity Council, Sparks - Engagement Champion to name a few.
• To know more about us visit - www.hcltech.com
