AdressAre you our new Local IT Support Specialist?
What will you do:
- Install, monitor, and maintain the users` personal IT equipment.
- Install and configure operating systems and software
- Cooperate with team members and expect some Group level responsibilities.
- Ensure user and workstation accounts and licenses; make Hardware orders and Software request when necessary. Assist new hires with setting up equipment and ordering accesses needed. Assist leavers, by making sure all required actions are performed.
- Be the first point of contact for employees. Process and promptly solve user Incidents/ Problems when possible or/ and take an active part in the cooperation with an external IT Support service provider (Fujitsu), communicate with the involved parties to solve the reported incident/ problem
- Ensure that all requested IT tickets are solved and done on time
- Responsible for the stock balance of IT equipment and the movement of equipment. Procurement and decommissioning.
- Cooperate with the hardware Vendors key accounts and key internal Group employees. Participate in meetings/ Projects when needed.
- Responsible for all technical equipment in the office: LAN, surveillance equipment, TV, conference room equipment, printers etc. Owning Incidents and Problems, Procurement and Decommissioning.
- Use all communication channels in the company, Mail, Mobile, Teams, Remote support tool.
- Be open for after business hours support for key Users with urgent issues. Find workaround if problem cannot be resolved.
- Ensure up-to-date information about all relevant IT news for all the users attached to the location. Inform on upcoming changes, project changes, updates, new features using agreed channels.
What we think you have:
- At least 2 years of successful experience in an Onsite IT user support role, preferably in an international environment
- Experience in working with IT equipment and software troubleshooting and installation
- In depth knowledge of Windows 10, MDM Intune, O365, MS On perm AD and preferably experience with MS Azure AD administration.
What we're looking for:
- Excellent Customer service skills
- Functional knowledge (Windows 10, MDM Intune, MS AD, M365 (Office 365). MS Azure)
- Accuracy, sense of responsibility, systematicity, purposefulness
- Problem/incident solving skills
- Ability to plan and organize your work
- Very good communication skills
- Resource planning and optimization
- Multi-tasking and Prioritization
- Group/ local Security and Compliance rules/ procedures to be followed at all times
What we offer: At Intrum we offer not only a challenging and rewarding career but also:
Career opportunities, a positive work environment, flexibility towards remote working, training & development.
About Intrum:
Intrum is the industry-leading provider of credit management services across 20 markets in Europe. By helping companies to get paid and support people with their late payments, Intrum leads the way to a sound economy and plays a critical role in society at large.
Intrum has 10,000 dedicated professionals who serve around 80,000 companies across Europe.
At Intrum we consider everybody to be a leader. We lead ourselves when collaborate to meet the needs of our clients and customers. We are all accountable to our actions as well as trust and care for each other. This makes us all leaders, independent of role or responsibility, and this is reflected in our 3 leadership principles: Deliver Impact, Inspire Trust and Embrace Growth.
How to apply: If you are interested in this position and believe you have the right qualifications, please send your CV in English.
**Please note that as a multinational company, we have Talent Acquisition Partners in multiple locations. You might receive a call from our recruiters with a Spanish, Latvian or Greek phone number.**
At Intrum we strive to create a diverse and inclusive workplace. We encourage applicants from all backgrounds to apply.
Do you feel that you might be the right person? Great! Apply now. Looking forward to hearing from you!
