AdressWe are now looking for a new colleague to join our team.
Are you a problem-solver with good writing and system skills who is not afraid to do detective work?
Do you feel motivated by sharing your knowledge with colleagues?
Do you want to be a part of shaping the CS&S future?
Then perhaps you are our new CS&S Knowledge Development & Support Specialist.
This job will for sure both challenge you and treat you with a lot of excitement.
ABOUT THE JOB
Your daily tasks will be to:
- Create and maintain FAQ & Chatbot content (external)
- Create and maintain internal information, training material and user guides to CS&S
- Support CS&S transformation, implementation of new systems
- Support markets with special competence
- Support markets with complex booking incidents
- Supporting our customers with expert knowledge and competence
- Support & administration of flight related cases and dynamic bookings
- Cater and support all TUI functions (e.g. Finance, Musement)
- Administration & back office tasks (e.g. payments, request, receipt & certificate handling)
- Actively work with quality and improvement having daily contact and close collaboration with CS&S and with all related TUI Nordic/ TUI Group departments
ABOUT YOU
- Fluent in one Nordic language and English, both verbal and written
- Experience from writing and developing content
- A great understanding and knowledge of as-is Customer Sales & Service processes, systems and products
- Strong Atcom skills
- Basic knowledge in Amadeus
- Understanding of travel law and regulations, finance and payments routines
- Good communication skills
- Self-driven & taking responsibility over all tasks within responsibility area
ABOUT OUR OFFER
- Great location and open space offices
- Excellent career development opportunities
- Fantastic holiday benefits including discounts
- Online wellbeing and learning support
- Fun and dynamic work culture
- Hybrid work - we offer flexible work model where TUI employees work at least half of the time in the office
We love to see your uniqueness shine through and inspire the future of travel. If you would like to read more about what Diversity & Inclusion means to us simply visit Our DNA.
If you have any questions regarding the role, you are welcome to contact Kristina Sokka at kristina.sokka@tui.fi
We are looking forward to your application and meeting you!
