It Technician

Job summary
IT Site Technician at ESAB PerstorpProviding technical support on-site and remotelyEnsuring smooth operations of IT infrastructure and applications
Job seniority: associate level
Responsibilities
• Responding to technical support inquiries via telephone, tickets, and email• Prioritizing and documenting issues in the ticketing system• Escalating tickets promptly and correctly• Developing standards and procedures for owned applications and technology• Troubleshooting and resolving issues with Windows Clients, MS Outlook, MS Teams, Active Directory and more• Troubleshooting and resolving issues with production related systems• Leading technical projects and participating in ESAB Global IT Projects• Collaborating with the local team and ESAB IT community to proactively identify and resolve problems• Managing hardware deliveries, moves, client installations, software installations, and upgrades• Maintaining licenses, warranties, inventories, repairs, and system documentation
Requirements
• Bachelor's degree in computer science or informatics or equivalent experience• 2-4 years of desktop/systems support experience• Fluent in both Swedish and English• VPN support background• ITIL practices experience is preferable• Familiarity with MS Windows, MS Office 365, Active Directory, and basic network understanding• Basic network understanding with switching and wireless• Ability to assist in troubleshooting technical and complex computer/network related issues• Strong customer service, organizational, and multitasking skills• Ability to work in a team and adapt to a dynamic work environment