It Service Desk Specialist For Clear Channel

Job summary
Deliver exceptional technical support to end-usersManage service incidents and delegate tickets for resolutionTroubleshoot technical issues and optimize system performance
Job seniority: mid-to-senior level
Responsibilities
• Provide technical support to end-users for hardware and software issues• Tailor support to the needs of end-users• Mentor junior team members and be the face of the Technology department in Sweden• Respond to service requests and inquiries• Document and track support issues• Collaborate with internal teams and external vendors for problem resolution• Install, configure, and maintain software and hardware components• Conduct user training sessions• Participate in knowledgebase and ITSM tool improvements• Stay informed about technology trends and advancements• Lead local tech projects and initiatives• Complete ad hoc tasks assigned by line manager
Requirements
• Excellent troubleshooting and root cause analysis skills• Experience with desktop operating systems (Windows 10 and 11, MAC OS, Linux)• Experience with Microsoft 365 platform (email, teams, SharePoint, Intune, etc.)• Relevant university degree or at least 5 years of experience in a similar role• Empathy, humility, and commitment to delivering best-in-class service• Problem-solving mindset• Ability to lead workflows locally• Strong communication skills• Fluency in both spoken and written Swedish and English