AdressAt Tetra Pak we commit to making food safe and available, everywhere; and we protect what's good – protecting food, protecting people, and protecting the planet. By doing so we touch millions of people's lives every day. And we need people like you to make it happen.
Job Summary
Are you passionate about leveraging digital innovation to drive business success and enhance customer experiences? Do you want to be part of our journey of transforming our Digital Channels into the most intuitive and fast-growing sales channels in the industry, always placing the customer in the centre of their experience? Are you a proven team player with an ability to guide an organisation in implementing user journey mapping and execution?
We are now strengthening the team and are looking for a Digital Interaction Manager to join our Digital Channels team in Tools & Commercial Systems at AB Tetra Pak.
The position will be based in Lund, Sweden.
What you will do
We are looking for a Digital Interaction Manager who will play a pivotal role in ensuring the success of our digital initiatives. This individual will be responsible for leading user journey mapping, developing UX strategies, and deepening our understanding of customer behaviour.
As our new colleague, you will:
- Collaborate with cross-functional teams to map out user journeys across various digital touchpoints.
- Develop and implement UX strategies to enhance user satisfaction, engagement, and conversion rates.
- Conduct research and analysis to gain insights into customer behaviour, preferences, and pain points.
- Utilise data-driven approaches to optimise digital experiences and drive continuous improvement.
- Act as a liaison between internal teams and external stakeholders to ensure alignment on digital initiatives.
- Monitor key performance indicators (KPIs) and metrics to track the success of digital channels.
- Keep up with industry trends, best practices, and emerging technologies in user experience.
- Participate and support with other tasks related to e-Commerce in Tetra Pak as applicable.
To be successful in this role we believe you have
To be successful in this position you have the ability to move between defining strategies and working hands-on. We believe the ideal candidate will have a relevant background in Service Design, UX Research, customer experience, or a related field.
You have a good level of business understanding and enjoy working in a high pace environment. As a person you are driven, analytical, creative, positive and have a proactive approach. You also possess excellent networking and communication skills. You have experience from successfully leading and implementing user journey mapping strategies and ways of working.
We believe that you have a university degree or equivalent from a relevant area. You are fluent in English, both verbal and written. We prefer you to have experience using Figma. If you have been working with e-Commerce in an B2B environment and/or been involve in design related activities it is considered a plus.
We Offer You
- A variety of exciting challenges with ample opportunities for development and training in a truly global landscape
- A culture that pioneers a spirit of innovation where our industry experts drive visible results
- An equal opportunity employment experience that values diversity and inclusion
- Market competitive compensation and benefits with flexible working arrangements
Apply Now
If you are inspired to be part of our promise to protect what’s good; for food, people, and the planet, apply through our careers page at https://jobs.tetrapak.com/.
This job posting expires on 2024-03-27.
To know more about the position contact Stephanie Popova Liljedahl at +46 46 36 5387.
Questions about your application contact Hanna Edström at +46 46 36 3289.
For trade union information contact Akademikerklubben Lars Haraldsson at +46 46 36 2533 and Unionen Lisbeth Larsson at +46 46 36 2320
Diversity, equity, and inclusion is an everyday part of how we work. We give people a place to belong and support to thrive, an environment where everyone can be comfortable being themselves and has equal opportunities to grow and succeed. We embrace difference, celebrate people for who they are, and for the diversity they bring that helps us better understand and connect with our customers and communities worldwide.
