Customer Success Manager

Are you ready to embark on a dynamic journey with a rapidly expanding company where personal growth, teamwork, and customer-centricity reign supreme? Join us as we redefine excellence in Customer Success, offering not just a job but an opportunity to shape your career while making a meaningful impact every day.
This is what makes the position as Customer Success Manager unique

Join a dynamic team where personal growth and development are prioritized, fostering a vibrant and engaging work environment.

Be part of an expanding company, where every day brings new opportunities to contribute to its success and shape your career path.

Experience the excitement of working in a fun-filled environment alongside driven colleagues, creating memorable moments while achieving professional goals.

The Hiring Manager for the role is Lars Dahl, Manager, Customer Success- Managed Services. As a leader, he prioritises support, structure, and positivity. He believes in the power of feedback to fuel the collective growth and success.
Your role & influence as Customer Success Manager
Responsibility: You will be given responsibility for ensuring the delivery of services as agreed in contracts and serving as the primary point of contact for operational escalations beyond the scope of the service desk.
Collaboration: Together with your team, you take care of our managed service customers, collaborating closely not only with your immediate team members but also with solution architects, delivery, operations and sales.
Core activities:

Cultivate strong customer relationships and represent Dustin as a trusted ambassador, ensuring satisfaction and loyalty.

Drive add-on sales initiatives, taking ownership of identifying and capitalizing on opportunities to enhance customer value.

Foster positive interdepartmental relations to position Customer Success Management as a valuable and collaborative internal partner, facilitating seamless coordination and mutual support across teams.

Benefits of joining Dustin
We believe there's more to Dustin than just the benefits that could be listed. You'll fully understand this once you're with us.

You can find more on our benefits below in the vacancy.
This is what we imagine you bring
We envision you as a curious and driven individual who demonstrates leadership for small teams, embraces self-leadership by taking ownership and responsibility, exhibits strong organizational skills to understand the intricacies of the organization and its delivery responsibilities, communicates effectively both internally and externally, and collaborates seamlessly with colleagues and customers to ensure the delivery of reliable services.
We think, it's important that you have:

• Around 5 years of experience in similar role, preferably from IT.
• Problem solving, reliability, being social and have business understanding.
• Fluency in Danish and English both orally and in writing.

And, it will be nice, if you have:

• Proficiency in other Scandinavian languages.

What can you expect next?
We will treat your application anonymously. We expect the following steps in the recruitment process:

• Telephone screening with Talent Acquisition Partner, Karishma
• 1st interview with Hiring Manager, Lars and the Manager for the role, Kimberly
• 2nd interview with another set of colleagues.

For questions about the position, please contact the recruiter Karishma Sindhu via e-mail: karishma.sindhu@dustin.com.