AdressWhat makes Cognizant a unique place to work? The combination of rapid growth and an international and innovative environment! This is creating many opportunities for people like YOU — people with an entrepreneurial spirit who want to make a difference in this world.
At Cognizant, together with your colleagues from all around the world, you will collaborate on creating solutions for the world's leading companies and help them become more flexible, more innovative and successful. Moreover, this is your chance to be part of the success story: we are looking for an Client Relationship Managerin the Banking, Financial Services and Insurance (BFSI) industryto join our Team.
Client Relationship Managers (CRMs) are key contributors to the growth of Cognizant’s business. They support the Client Partner and act as business owners for assigned accounts, managing the day-to-day activities and P&L of these accounts. They proactively identify new opportunities on accounts and plan for and close the extension of existing agreements. The CRM works with delivery teams to maximize backlog, optimizing the resource mix and navigating scope changes to ensure client expectations are met. They work towards establishing a positive client experience through delivery excellence. This role is a high visibility and intriguing opportunity and requires high amount of commitment, business acumen, leadership qualities and motivated attitude to perform well.
We are looking for a sales leader to work with assigned clients and drive their digital agenda. In order to achieve this, the Client Relationship Manager will need to engage with internal groups responsible for various capabilities and offerings and bring the best of Cognizant to clients.
Key Responsibilities
· Create and manage a pipeline of new and expansion opportunities across assigned accounts.
· Develop impactful and trusted consultative relationships with targeted executives.
· Managing day to day activities with the client
· Bring domain knowledge to understand the client’s business and work with the Service Line Specialists to design differentiated solutions to deliver business outcomes.
· Collaborate with the various internal teams to provide thought leadership with key client stakeholders on a regular basis.
· Be a customer advocate to deliver high levels of customer satisfaction across the customer journey. Listen to the customer and work with colleagues across the business to solve problems and build client trust.
· Be responsible for Backlog growth on existing projects + Renewals/Extensions + Rate Revisions to achieve assigned revenue goals
· Drive RFP response & Proactive proposals to deliver high win rates
· Understand the client environment issues and priorities
· Serve as the day-to-day point of contact for the clients
· Define and improve the go-to-market plans offerings and value propositions
· Responsible for Backlog growth - Existing projects + Renewals/Extensions + Rate Revisions to achieved assigned revenue goals
· Drive RFP response & Proactive proposals to deliver high win rates
· Understand the client environment, issues, and priorities
· Serve as the day-to-day point of contact for the clients
· Define and improve the go-to-market plans, offerings and value propositions
· Build strong internal relationships with Cognizant’s vertical BU Heads, offshore Delivery, Service Line Specialist and other key team members
Required Qualifications
· Bachelor’s Degree
· 12+ year’s sales experience in consultative selling in the Services industry with experience in a client facing role in a consulting firm or an account/engagement management role in the IT professional services offshore/outsourcing industry.
· Demonstrated track record in establishing relationship with key client stakeholders
· Track record of developing and closing new business with IT and business buyers
· Experience in connecting global multi-disciplinary teams, partners and alliances across the customer lifecycle.
· Understands a broad range of technologies; keeps up to date with market and technology trends
· Ability to drive winning proposals spanning multiple service lines. Proactive deal creation/solution development experience.
· Experience managing account portfolio of $10 + Million dollars including reporting and key performance metrics.
· Swedish language fluency
What you can expect
· Become part of a ‘flag ship’ success story - We go through enormous growth!
· Organization driven by technology – We have a tremendous technology backbone
· Open, ‘can do’ team spirit
· Environment where you can make your own ideas reality
· Drive your own career
· Market conform benefits
Diversity and Inclusion at Cognizant
At Cognizant, we believe diversity and inclusion are at the heart of our ability to execute successfully and consistently over the long term. We recognize that our people are our most important asset. We strive to create an environment where all associates feel comfortable to be themselves, feel accepted and can therefore thrive both personally and professionally. We continue to drive D&I throughout our organization to unlock the insights, imagination and innovation of our associates, as well as reflect the diversity of our clients and communities. We are a European Top Employer and continually drive employment recognition and engagement through employee-friendly policies and affinity groups such as “Women in Cognizant Consulting”, “Women Empowered”, “Embrace LGBTQ+” and “Race Equality Network”.
Employee Status : Full Time Employee
Shift : Day Job
Travel : No
Job Posting : Feb 08 2024
About Cognizant
Cognizant (Nasdaq-100: CTSH) is one of the world's leading professional services companies, transforming clients' business, operating and technology models for the digital era. Our unique industry-based, consultative approach helps clients envision, build and run more innovative and efficient businesses. Headquartered in the U.S., Cognizant is ranked 185 on the Fortune 500 and is consistently listed among the most admired companies in the world. Learn how Cognizant helps clients lead with digital at www.cognizant.com or follow us @Cognizant.
