AdressWe aim to be courageous and explorative in our approach to innovating better ways of delivering banking services - anytime, anywhere. This means you'll have many opportunities to learn and grow as you build your career with us. Will you help us lead the way in creating great customer experiences?
At Nordea, we know our customers' needs are changing - and we're deeply committed to meeting them with the financial solutions of tomorrow. We're creating an agile environment where we're harnessing the power of technology - one where you can make an impact. So bring your skills, ideas and unique background. With us, you'll find plenty of opportunities to grow and make your mark on something bigger.
About this opportunity
Applications Sweden in PeB Technology, supports development for applications throughout its lifecycle and manages maintenance activities, that serve Personal Banking's products to customers. In our application portfolio we have a number of applications - from the largest such as INL, to the smallest, all applications are important to the day-to-day run of the bank. The team works closely with people in Product Responsible Units, Operations, PeB COO and other stakeholders to secure customer satisfaction and effective delivery of products.
What you'll be doing:
- Address customer & stakeholder questions with other dedicated application and product experts
- Ensure customer satisfaction when dealing with incidents
- Drive and participate in project work, and to deliver new and enhanced products to customers
- Mitigate risks in application portfolio while balancing customer deliveries and cost
- Ensure compliance of the applications and supported products
To succeed in this role, we believe that:
- You are structured, thorough and with strong personal drive to always find improvements
- You like to take the responsibility for solving problems and getting things done
- You like to navigate in the area between business and IT, and have a knowledge of business processes within Personal banking and IT on a general level
- You enjoy learning and are excited about bringing your ideas to the table
- You are dependable, willing to speak up - even when difficult
Having user knowledge of applications, e.g. from user, tech or customer support is a strong outset for building further knowledge in this role.
Practically, you will become part of small & dynamic team of 2 Application Managers. While you learn about Application Management and the applications in scope, you will grow from input and experience of seasoned colleagues. Over time, you can expand the role into becoming Application Manager yourself.
We welcome you to a small and informal team and we look forward to having new team-members! The role is based in Stockholm, Sweden.
If this sounds like you, get in touch!
Next steps
Submit your application no later than 29/02/2024 . For more information, you're welcome to contact Morten Fassing Gade at morten.fassing.gade@nordea.com and/or +45 2367 7662.
At Nordea, we know that an inclusive workplace is a sustainable workplace. We deeply believe that our diverse backgrounds, experiences, characteristics and traits make us better at serving customers and communities. So please come as you are.
Please be aware that any applications or CVs coming through email or direct messages will not be accepted or considered.
Only for candidates in Sweden - for union information, please contact Finansförbundet at finansforbundet@nordea.se or SACO at SacoNordea@nordea.com.
Department: IT/Technology
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