Analytics Manager - Customer & Commercial Strategy

Are you interested in gaining a deeper understanding of how hotel guests search, book, stay, and experience hotels? Do you ever wonder why guests behave in a certain way? What drives them to choose a specific hotel or book via a certain channel? Which offers and initiatives attracted them and inspired them to book? Are you an inquisitive person with an interest in big data and bigger discoveries? Then this may be the perfect opportunity for you!
We want to bring our customer insight and analytics to the next level and are looking for an Analytics Manager within Customer & Commercial Strategy to join our team! In this role, we need an analytical person who is able to work well within a variety of systems to retrieve large amounts of data, understand what is the most applicable data to work with, discover what it tells us, and explain it to a variety of stakeholders what it is for.
Experience with different hotel PMS, Tableau, Data Warehouse, and MS Office, to name a few will help get you everything you need in this role. Confidence and an ability to communicate your findings to a varied audience including upper management is a key to success.
If you have strong acumen and command on data collection, analysis, and presentation, then we are definitely talking as soon as possible!
What you will be doing:
In this role, you will be responsible for the analytics behind our distribution channels, distribution and commercial strategies, cooperation with business operations, finance, digital units and many others. You will track and define new KPIs, update reports and be involved with a large team supporting our properties to ensure that our customers have the best experience whichever channel they are in and the company also maximizes its profitability.
You will be part of a team in Strawberry who is responsible for understanding who the customers are, why they behave the way that they do, and how we can make things more relevant for them everyday! You will be involved in collecting the relevant data, conducting analytics, and presenting insights and recommendations to help the whole organization find betterways to deliver the best customer experience, conduct experimentations, produce incremental value, and measure and drive the business KPIs.
Who we think you are:

• To be successful in this role we believe you have a minimum of five years of experience in distribution, revenue management, or similar roles.
• You have experience of how to assess different sets of data, assemble it from various source systems, structure and analyze it to active insights to next actions.
• Proven track record of success in communicating large quantities of data, information, and insights to varied audiences both to inform and/or drive changes.
• Experience in analytical platforms such as Big Query, Snowflake, SAS EG, Google Analytics, Tableau or PowerBI. Experience with OTA Insights and Benchmark Alliance is a definite plus.
• Experience and pedagogical mindset of how to help an organization gradually become more data-driven by supporting stakeholders with reports, guidance, presentation of insights and methodology.
• Strong integrity - as responsible for deriving insights and ensuring the organization can learn and increase efficiency continuously, the person needs to be comfortable acting as the devil's advocate; not always say what the organization would like to hear, but what they need to hear.
• Experience from the travel & hotel industry is an advantage but not a prerequisite.

What we can offer you:

• The opportunity to influence the creation of a commercial/distribution strategy that impacts end-user experience and channel profitability.
• The ability to shape and mold your role while working with others and driving customer and channel business and long-term value.
• An organization that goes the extra mile, and cares about both people and the planet.
• Exceptional colleagues and an inclusive, experimentation-based, and innovative culture - we love to share and learn from each other, and test ideas if they work.
• A flat organization with trust and autonomy in your work - we are rebels that support innovation without imposing strict corporate rules.
• Brand new office integrated with one of our newly opened hotels right next to Mall of Scandinavia in Solna.
• Plenty of social events including smaller gatherings with your team and huge get-togethers with the whole Strawberry family.
• Great benefits! In addition to our collective agreement, we also offer staff discounts and friends & family rates at our 200+ hotels.

Sounds interesting?
If, after reading this job description, you thought, "Wow, they just described me,", then we would love to get to know you too! Interviews will be held on a rolling basis, don't wait to submit your application!
During 2016 we established eBerry within Strawberry. Our main mission is to transform the digital landscape for how our guests book, travel and interact with us. Our ambition is high, we want to create the world's best digital guest journey, offering our guests the ability to have a seamless and hassle free travel experience and a world class loyalty community.