Virtual Preparation Specialist - Segeltorp

Prepare or triage all repair requests as per our standardized process

Directly engage with customers to gain and document a comprehensive understanding of their concerns

Set clear customer expectations prior to their appointment to deliver an exceptional customer experience

Identify and action simple remotely resolvable service requests, to provide an effortless customer journey 

Develop an excellent understanding of all Tesla vehicle products

Perform diagnosis and identify required parts for simple repairs, maintaining end-to-end ownership of customer concerns.

Collaborate with other service teams to provide a great customer experience through the service journey

Willingness to learn new and innovative technologies to further develop in role

Ability to effectively handle multiple priorities, organize workload, meet deadlines, and solve problems with a high attention to detail

Excellent communication skills and ability to establish and maintain strong working relationships with both internal stakeholders and customers

Ability to thrive in a team-based environment and achieve common goals

Digitally savvy- ability to adopt and adapt quickly to new technology and systems

Able to communicate, read, and write effectively in the local language. English is preferred

Basic understanding of automotive techniques related to vehicle repair beneficial but not a requirement

Ability to work weekends