AdressEricsson AB
About this opportunity !
We are now looking for Senior Product Support engineer supporting products in the field, for RAN/Radio/BB & site products.
In EUHW Customer Experience, you will have the opportunity to work in a very skilled team with varied strengths that supports the newest technology and products developed in Ericsson.
The main role for CX organization is to empower the full R&D organization to connect and collaborate with customers throughout the product lifecycle from concept to development to Product Support.
What you will do
* Deliver professional support towards our Customer Units and Customers:
* Analysis and fixing of Customer Support Requests (CSR) and Trouble Reports (TR).
* Provide support to our CD Customers from Back-Office.
* Give in FFI activity.
* Work with Technical Deployment Support (TDS) and support customer project onsite or remote.
* Drive continuous improvements of products and processes.
* Drive improvements during new product development
* Develop and share your competence and experiences with the Support Community
You will bring
* University degree in engineering or equivalent experience
* High level technical knowledge of RAN product portfolio
* Product development knowledge and Product Lifecycle Management knowledge
* Ability to present sophisticated findings and solutions
* Proven track record to work and to make decisions independently and under time pressure
* Working with people and networking
* Excellent ability to describe technical issues in clear and understandable manner
* Innovating, adapting and responding to change
* High degree of flexibility to work in a fast-paced environment
* Delivering results and meeting customer expectations
* Planning and Organizing
Proficiency in English
Contact Details :
Please reach out to recruiter Raheleh Rouhani ([email protected])
