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ArbetsformWant to join us on our exciting journey?
Volvo Cars is on an ambitious journey to re-define the customer experience related to car usage and ownership. Combining digital technologies and innovative services, we are committed to offer the most personal solutions in mobility. While Volvo Cars is pushing the boundaries within electrification, design, safety leadership, sustainability and more – some of the most exciting action is happening in our new direct consumer business areas.
Care by Volvo is a unique premium subscription service that we are developing, and by that shaping the future of the automotive industry. We have one clear aim – to give our consumers back more time to do the things they love. Welcome to a completely new way of accessing a car, where a hassle-free, flexible monthly subscription is all you need.
What we offer
At Volvo Cars, our vision is clear: "To be the world's most progressive and desired premium car brand”. And we believe our global success will be driven by making life less complicated for people, while strengthening our commitment to safety, quality and the environment. We have bold targets when it comes to innovation, sales and customer satisfaction and to make this happen, we need talented people on board. People with passion, energy, and a commitment to customer satisfaction.
People that want to help Volvo revolutionise the industry, by offering subscription services that take all the hassle out of car ownership. We will support you to reach your full potential. Join us on this exciting journey into the future. Do you thrive in a fast-paced, dynamic team with the ability to adapt, manage and meet deadlines? Keep reading we have something interesting for you.
What you’ll do
We’re now looking for a passionate product and brand ambassador for Volvo Cars on the Swedish market, to join our growing team based at Volvo Car Sverige headquarters in Gothenburg. Reporting directly to the Head of Sales, you will act as the first point of contact for interested retail and business customers. By providing excellent customer service and communication based upon each customer’s unique needs, you will help inspire new customers to choose Volvo.
You will respond to all enquiries via telephone, email, chat and video with the aim of converting a prospect into a Volvo customer, and build rapport with customers through friendly, engaging communication. You process enquiries appropriately on the CRM system (Salesforce) and utilize these to acquire new customers through outbound calling by following up leads generated from direct marketing campaigns.
You will also:
• Upsell customers by outlining benefits of premium grades, packs and options
• Support marketing initiatives through maximising conversion of inbound leads
• Proactively contribute ideas and suggestions for improving our customer’s experience
• Work collaboratively with our Customer Relations and Fleet and Delivery department to ensure all sales related customer requests can be handled effectively
What you’ll bring
You are a first-class communicator with impeccable spelling and grammar, and since the majority of your time is spent interacting with our consumers, you need to have excellent verbal and written communication skills in Swedish - and be a great listener. You have excellent customer management skills, and are outgoing, friendly and professional, with a commitment to adhering to process and procedure. Being enthusiastic about new and emerging e-commerce technologies, you couple your passion for cars with your business acumen to succeed in this role. We believe that your background and skills include:
• Working for a premium brand, within a sales or customer-facing role
• Working with Salesforce or other similar CRM systems
• Fluency in both verbal and written Swedish and English
Above all, what we’re looking for is someone who will embody Volvo’s values as a caring, customer-centric organisation, and communicate with our customers in an enthusiastic and empathetic way that supports this. Please note that this role will involve flexible shift patterns.
Want to know more? We hope so.
Please apply via the link provided, by the 23 st of February. Applications and CV's will not be accepted via email due to GDPR. If you have any questions regarding the position you are welcome to contact hiring manager, Patric Holm at patric.holm@volvocars.com and/or Senior Recruiter, Jim Svensson at jim.svensson@volvocars.com
Who are we?
Volvo Cars is a company on a mission; to bring traditional car manufacturing into a connected, sustainable and smart future. Since 1927, we have been a brand known for our commitment to safety, creating innovative cars that make life less complicated for our consumers. In 2010, we decided to transform our business, resulting in a totally new generation of cars and technologies, as well as steady growth and record sales. Today, we’re expanding our global footprint in Europe, China and the US, and we’re on the lookout for new talent.
We are constantly pushing our own skills and abilities to drive change in the automobile industry like never before. We are looking for innovative, committed people to join us in this endeavour and create safe, sustainable and connected cars. We believe in the power of people and will challenge and support you to reach your full potential. Join us and be part of Volvo Cars’ journey into the future.
